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Toronto General Hospital’s ICU Management of the COVID-19 Pandemic
Gal Raz; Roy KatznelsonCase IVEY-W36889-ELeadership and People Management, Service and Operations ManagementIn March 2020, the leadership team at Toronto General Hospital (TGH) needs to plan resources to accommodate the new influx of COVID-19 ICU patients. Key resources for ICU capacity include beds, physicians, nurses, and PPE. The current demand coming from two streams of patients (elective surgeries & emergencies) is expected to overwhelm the ICU capacity, but by slowing down elective surgeries, TGH can mitigate the situation. The optimal proportion...Starting at €8.20
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Vancouver Coastal Health Authority Takes On COVID-19
Gal Raz; Emma CoelhoCase IVEY-9B21D006-EService and Operations Management, StrategyThe Vancouver Coastal Health Authority (VCHA), with guidance from the British Colombia (BC) Provincial Health Services Authority, had been responsible for organizing and executing an effective COVID-19 response. Its approach for testing capacity and supply chain management had been influenced by several factors: lack of supply, lack of labour, lack of testing expertise, and provincial government mandates. Although these factors had constrained th...Starting at €8.20