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Share Now: Aiming for Profitable Growth (Portuguese Version, Brazil)
Moscoso, Philip; Soto, ManuelCase P-1173-PBService and Operations Management, StrategyEl caso describe las recientes decisiones tomadas por la dirección de Share Now, la empresa líder en carsharing (resultante de la integración de car2go con Drive Now). Como parte de su plan estratégico para Madrid (España), la compañía ha decidido ampliar su zona de cobertura en 27 km2 y añadir 450 coches eléctricos a su flota. Además, se implementarán precios dinámicos, en función de la demanda. El principal reto de Share Now consiste en conse...Starting at €8.20
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Companyia Cervesera del Montseny (Portuguese Version, Brazil)
Soler, Edi; Palencia, LuisCase ASN-80-PBDecision Analysis, Entrepreneurship, StrategyThis case study contains the interview that the authors conducted with the main partners of the brewery Companyia Cervesera del Montseny in June 2018. A decade after being set up, the company had managed to grow but with poor profitability and enormous debt, due to the investments that they had made in the previous few years. However, they had the feeling that they had reached a point where it was no longer possible to grow organically but, rathe...Starting at €8.20
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Learning the Machine: Anovo Ibérica Introduces AI in Operations (Portuguese Version, Brazil)
Zamora, Javier; Valor Sabatier, Josep; Sastre Boquet, IsaacCase SI-207-PBInformation Technologies, Innovation and Change, Service and Operations ManagementIn 2018, Anovo, a service provider for technology products, began studying the possibility of introducing AI to improve the efficiency of its operations. In 2020, it was already piloting its first implementation - a new automated diagnostics process that employed machine learning (ML) to optimize the company's smartphone repair business. So far, the results of the pilot had been encouraging: aftersales service was a low-margin business, which mad...Starting at €8.20
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Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Portugal)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PPMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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Barcelona Air Control Center (ACC) (Portuguese Version, Brazil)
Grasas, Alex; Ribera, JaumeCase P-1052-PBService and Operations ManagementThe case describes air traffic management, taking the Barcelona Air Control Centre as an example. The air traffic controller plays a crucial role in air traffic management. The case also describes this role and details the air traffic controller's functions and responsibilities.Starting at €8.20
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Motores Rivero S.A. (MORSA) (Portuguese Version, Brazil)
Ribera, Jaume; Lago, AlejandroExercise PE-74-PBService and Operations ManagementThis exercise presents the decisions to be made by a manager related to the management of inventories of an engine part. It is well suited as an introduction to inventory management as it presents different evolving situations and allows the professor to discuss batch inventory, safety inventory, as well as the impacts of uncertainty in the values and the availability of financing in the final decisions.Starting at €8.20
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Presscut (C) (Portuguese Version, Brazil)
Vázquez-Dodero F.; Badia, MarcCase ASN-31-PBDecision Analysis, Entrepreneurship, StrategyOutcome of the series of events related in cases (A) and (B).Starting at €5.74
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Borges Agricultural & Industrial Nuts: A Paradigm Shift (Portuguese version, Portugal)
Tàpies, Josep; Sastre Boquet, IsaacCase SM-1679-PPDecision Analysis, StrategyIn 2016, the management team of Borges International, one of the leading groups in the production and distribution of Mediterranean diet products, continued to take steps in the new strategy for their nut-producing subsidiary. This strategy was to bring about a total paradigm shift in that division, one of the most important within the holding. The growth of consumption of almond products, particularly in the emerging Asian markets, had highlight...Starting at €8.20
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Madrileña Red de Gas (B): Reinventing the Company With the Motto "Our Customers Must Not Suffer" (Portuguese version, Portugal)
Munoz-Seca, BeatrizCase P-1185-PPService and Operations ManagementThe CEO of MRG (Madrileña Red de Gas) wanted to reinvent his company as if it existed in an open market and not in the current regulated one. Using Professor Muñoz-Seca's SPDM (Service Problem Driven Management) framework, a conceptual scheme for operations in service companies, the MRG management team changed how they structured their service by establishing their own operational structure and working with the operational structure of their part...Starting at €5.74
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Riu Partner Club (Portuguese Version, Brazil)
Huete Gómez, Luis María; Santos, JavierCase P-829-PBService and Operations ManagementStarting at €8.20