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WaterCo Customer Information and Billing System (A)
Michael ParentCase IVEY-9B16E003-EInformation Technologies, StrategyWaterCo's new customer information and billing system (CIBS), its largest information technology (IT) project ever, was over-budget and very late, with no end in sight. In the (A) case, the board of directors must decide what action to take with regards to management's actions, and regarding the project contractor. The (B) case, 9B16E004, outlines what happened afterwards. The cases span a 10-year period from inception to litigation. The case is ...Starting at €8.20
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WaterCo Customer Information and Billing System (B)
Michael ParentCase IVEY-9B16E004-EInformation Technologies, StrategyThis is a supplement to 9B16E003.Starting at €5.74
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Luckin Coffee: Digital Strategies, Governance, and Ethics
Yulin Fang, Ning Su, Yuqin JiangCase IVEY-W24623-EInformation TechnologiesDesigned as a coffee chain enabled by a digital platform, Luckin Coffee Inc. leveraged extensive customer behavior data gathered from its application (app), information systems, and technologies to offer innovative customer experience and high operationalStarting at €8.20
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Luckin Coffee: Digital Strategies, Governance, and Ethics - Teaching Note
Yulin Fang, Ning Su, Yuqin JiangTeaching Note IVEY-W24624-EInformation TechnologiesTeaching note for product W24623.Starting at €0.00