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When to Drop an Unprofitable Customer (HBR Case Study and Commentary)
Kaplan, Robert S.Article HBS-R1204L-EFinanceWhat do you do if one of your largest and oldest customers is now one of your most unprofitable? That's the dilemma faced by Tommy Bamford, director of the fictional UK-based interior fixtures manufacturer Egan & Sons. Activity-based costing analysis reveals that Westmid Builders, a long-standing client of Egan's, has become a big drag on the bottom line. But Jane Oldenburg, a regional sales manager for Egan who has deep ties with the Westmid acc...Starting at €8.20
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When to Drop an Unprofitable Customer (Commentary for HBR Case Study)
Kaplan, Robert S.Article HBS-R1204Z-EFinanceWhat do you do if one of your largest and oldest customers is now one of your most unprofitable? That's the dilemma faced by Tommy Bamford, director of the fictional UK-based interior fixtures manufacturer Egan & Sons. Activity-based costing analysis reveals that Westmid Builders, a long-standing client of Egan's, has become a big drag on the bottom line. But Jane Oldenburg, a regional sales manager for Egan who has deep ties with the Westmid acc...Starting at €8.20
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The Pecora Hearings
Moss, David A.; Bolton, Cole; Kintgen, EugeneCase HBS-711046-EFinanceIn 1932, in the depths of the Great Depression, the Senate Banking Committee began a much-publicized investigation of the nation's financial sector. The hearings, which came to be known as the Pecora hearings after the Banking Committee's lead counsel Ferdinand Pecora, revealed how the country's most respected financial institutions knowingly misled investors as to the desirability of certain securities, engaged in irresponsible investment behavi...Starting at €8.20
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Elkay Plumbing Products Division
Kaplan, Robert S.Case HBS-110007-EFinanceThe vice president of sales learns that the most profitable 1% of the division's customers generate 100% of profits, and that two of the division's largest customers lose 50% of profits. The division has just finished a project to install a time-driven acStarting at €8.20
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Elkay Plumbing Products Division, Teaching Note
Kaplan, Robert S.Teaching Note HBS-110089-EFinanceTeaching Note for 110007.Starting at €0.00
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Wall Street's First Panic (A)
Moss, David A.; Bolton, ColeCase HBS-708002-EFinanceIn the early 1790's, a flood of newly issued public and private securities sparked an investment boom in the nascent United States. In New York, the bustling commercial district along Wall Street emerged as the center of the city's securities trade. One of the many Americans drawn into the frenetic and largely unregulated securities market was William Duer, who ultimately became a major player on the Street. As it turned out, however, Duer's fina...Starting at €8.20
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Financing American Housing Construction in the Aftermath of War
Moss, David A.; Bolton, ColeCase HBS-708032-EFinanceAt the start of WWI, the United States faced a significant housing shortage. Public officials feared the spread of disease--and even communism-- in the nation's cramped urban centers where vacancy rates held near zero and families often "doubled up" in single housing units. Hoping to spark a burst of new construction, New York Senator William Calder called for the creation of eleven regional Federal Building Loan Banks that would serve as a new s...Starting at €8.20
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The Campaign for Bank Insurance in Antebellum New York
Bolton, Cole; Moss, David A.Case HBS-708037-EFinanceThe New York State Legislature had come to a standstill in 1829 as lawmakers refused to charter any new banks or recharter any existing banks. Four of New York's forty banks had failed since 1825, and many legislatures believed that a significant change in the banking regime was needed to shore up the state's financial systems. Others, however, feared that a major change in the law was too risky, especially since over three-quarters of the state'...Starting at €8.20
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Envisioning "Free Banking" in Antebellum New York (A)
Bolton, Cole; Moss, David A.Case HBS-708038-EFinanceBanks throughout New York State suspended specie payments (i.e., payments in gold and silver) in May 1837 following the collapse of several state banks, and the onset of a nationwide financial panic. Amid the chaos, the upstart Whigs were able to depose the longstanding Republican majority in the state legislature. Responding to citizen anger, as well as perennial calls for more banking capital, the Whigs drafted a novel "free banking" bill, whic...Starting at €8.20
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Schon Klinik: Measuring Cost and Value
Kaplan, Robert S.; Witkowski, Mary L.; Hohman, Jessica A.Case HBS-112085-EFinanceThe case illustrates how a leading German hospital group has invested deeply in the measurement of patient-level outcomes and costs, the foundations of a health care value framework. The company launches a pilot project to use time-driven activity-based costing (TDABC) for measuring the cost of total knee replacements. The costing project complements an existing initiative for comprehensive outcomes measurement. The combination of accurate measur...Starting at €8.20