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Search results
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Zappos.com 2009: Clothing, Customer Service, and Company Culture, Teaching Plan
Frei, Frances X.; Lobb, AnnelenaTeaching Note HBS-614021-EService and Operations ManagementTeaching Plan for 612701.Starting at €0.00
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Dell Computers: Field Service for Corporate Clients (A) and Transition (B), Teaching Note
Frei, Frances X.Teaching Note HBS-608046-EService and Operations ManagementTeaching Note to (603-067) and (607-081).Starting at €0.00
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Rapid Rewards at Southwest Airlines, Teaching Note
Frei, Frances X.Teaching Note HBS-608048-EService and Operations ManagementTeaching Note to (602-065). An abstract is not available for this product.Starting at €0.00
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Commerce Bank, Teaching Note
Frei, Frances X.Teaching Note HBS-608058-EService and Operations ManagementTeaching Note to case 603080.Starting at €0.00
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Zipcar: Influencing Customer Behavior, Teaching Note
Frei, Frances X.Teaching Note HBS-608041-EService and Operations ManagementTeaching Note to (605-054). An abstract is not available for this product.Starting at €0.00
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Innovation at Progressive (A) & (B), Teaching Note
Frei, Frances X.Teaching Note HBS-608044-EService and Operations ManagementTeaching Note to (602-175) and (601-138). An abstract is not available for this product.Starting at €0.00
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Verizon: The Introduction of DSL, Teaching Note
Frei, Frances X.; Edmondson, Amy C.Teaching Note HBS-608056-EService and Operations ManagementTeaching Note for (2-602-070).Starting at €0.00
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Transformation at the IRS, Teaching Note
Frei, Frances X.; Edmondson, Amy C.Teaching Note HBS-608057-EService and Operations ManagementTeaching Note for [603010].Starting at €0.00
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New Service Design Exercise, Teaching Note
Frei, Frances X.; Harris-Van Keuren, ChristineTeaching Note HBS-608132-EService and Operations ManagementTeaching Note for [605053].Starting at €0.00
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Store24 (A) and (B), Teaching Note
Frei, Frances X.; Campbell, DennisTeaching Note HBS-606107-EService and Operations ManagementTeaching Note to (602-096) and (602-097). An abstract is not available for this product.Starting at €0.00