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Cambridge NanoTech
Yang, Woodward; Kiron, DavidCase HBS-610083-EService and Operations ManagementCambridge NanoTech (CNT) is an interesting example of how a successful university research project was used to build a small scale business which designs and manufactures research equipment for a new class of chemical reactions called Atomic Layer Deposition (ALD). CNT's business model is particularly interesting since the university researchers/founders developed a product that was specifically meant to serve other university researchers rather ...Starting at €8.20
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Cambridge NanoTech, Teaching Note
Yang, WoodwardTeaching Note HBS-612053-EService and Operations ManagementTeaching Note for 610-083.Starting at €0.00
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Cambridge NanoTech (Spanish Version)
Yang, Woodward; Kiron, DavidCase HBS-618S03Service and Operations ManagementNanotecnología Cambridge (CNT) es un ejemplo interesante de cómo se utilizó un proyecto de investigación universitaria con éxito para construir un negocio a pequeña escala que diseña y fabrica equipos de investigación para una nueva clase de reacciones químicas llamada capa de deposición atómica (ALD). El modelo comercial de CNT es particularmente interesante ya que los investigadores universitarios / fundadores desarrollaron un producto que esta...Starting at €8.20
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Applying the Service Activity Sequence in the World of Culture
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-486-EService and Operations ManagementThis note provides examples on numerous cultural institutions that are struggling with new service approaches but lack a consistent view on the effect of these activities in their whole service delivery process. The world of culture is facing a drastic change and most of its institutions have the urgent need to change and to develop innovative approaches to maintain their perdurability. The note presents the Service Activity Sequence , SAS , as ...Starting at €8.20
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An Introduction to Setting up Service Performance Indicators in the Cultural Sector
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-483-EService and Operations ManagementThis technical note intends to provide an introduction to service performance indicators and their applicability to the cultural sector, especially the performing and visual arts. We start by analyzing the problems inherent to design of performance indicators both in services and in the cultural world. We then proceed to present ideas for the design of general indicators for services and cultural institutions. Finally, we introduce concepts to s...Starting at €8.20
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Introducción al establecimiento de indicadores de funcionamiento del servicio en el sector cultural
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-483Service and Operations ManagementResumen: Esta nota técnica pretende introducir los indicadores de desempeño del servicio y su aplicabilidad en el sector cultural, especialmente en el ámbito de las artes escénicas y visuales. Para ello, analizamos en primer lugar los problemas inherentes al diseño de indicadores de desempeño para las industrias de servicios y culturales. A continuación, presentamos ideas para el diseño de indicadores generales dirigidos a las instituciones de se...Starting at €8.20