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Agero: Enhancing Capabilities for Customers
Simons, Robert L.; Kindred, NatalieCase HBS-113001-EService and Operations ManagementThis case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group frStarting at €8.20
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Agero: Enhancing Capabilities for Customers, Teaching Note
Simons, Robert L.; Kindred, NatalieTeaching Note HBS-114093-EService and Operations ManagementTeaching Note for 113001Starting at €0.00