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Supply-Chain Management at W'Up Bottlery (A)
Ramdas, KamaliniCase DARDEN-OM-1351-EService and Operations ManagementAt the W’Up Bottlery in Uttar Pradesh, India, Rajat Mehra, director of supply-chain management, mused over the W’Up plant’s supply-chain performance over the peak summer period that had just ended. The W’Up Bottlery, which was a wholly owned subsidiary of Hindustan Coca-Cola Beverages Private Limited (HCCBPL), made Coca-Cola and other soft drinks for several regions within the Uttar Pradesh market. While inventories had gone down and fill rates h...Starting at €8.20
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Four Ways to Reinvent Service Delivery
Ramdas, Kamalini; Teisberg, Elizabeth Olmsted; Tucker, Amy L.Article HBS-R1212H-EService and Operations ManagementInnovations that radically redefine how a service is delivered can create tremendous value for customers and for providers. But they require deep insight into clients' needs and the revising of basic assumptions. It's possible, for example, that a doctor can treat more than one patient at a time. Organizations can redefine service delivery along four dimensions. A change in one may unlock--or block--possibilities for innovation in the others. 1) ...Starting at €8.20
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Note on Material-Requirements Planning
Davis, Edward W.; Zarwell, Gail A.Technical Note DARDEN-OM-0816-EService and Operations ManagementThis technical note covers the fundamental procedures of material-requirements planning (MRP). The note discusses concepts and provides sample calculations. It also discusses MRP II and such recent developments as enterprise-resource planning (ERP). This note is intended to be taught with "Brite Lite Switches, Inc." (UVA-OM-0815).Starting at €8.20
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HCL Technologies: Employee First, Customer Second
Ramdas, Kamalini; Gajulapalli, Ravindra S.Case DARDEN-OM-1366-EService and Operations ManagementHCL Technologies, a major Indian IT services company, rolled out a radical new strategy, “Employee First, Customer Second” (EFCS) in 2005. The strategic goals for EFCS were to create a unique employee organization, drive an inverted organizational structure, create transparency and accountability within the organization, and encourage a value-driven culture. The case describes the different aspects of this program, and its impact on employee enga...Starting at €8.20
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Great Harvest Bread Company: Leveraging the Supply Chain for Competitive Advantage
Davis, Edward W.; Serna Molina, JulioCase DARDEN-OM-1437-EService and Operations ManagementThe foundation of the Great Harvest Bread Company is the "Freedom Franchise," within which its more than 200 franchisees enjoy an amount of autonomy unusual for franchise operations. CEO Mike Ferretti is now faced with the matter of the rising costs of ingredients, some of which are based on longstanding contracts and others of which are obtained locally from a variety of sources, all of which have a direct impact on the product. Is there a way F...Starting at €8.20
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Supply-Chain Management at W'Up Bottlery (A) and (B) - Teaching Note
Ramdas, KamaliniTeaching Note DARDEN-OM-1351TN-EService and Operations ManagementTeaching note for product OM-1351Starting at €0.00
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Supply-Chain Management at W'Up Bottlery (B)
Ramdas, KamaliniCase DARDEN-OM-1352-EService and Operations ManagementAfter spending a day in a meeting room in August 2005, pondering how to improve supply-chain performance, Rajat Mehra’s team hit upon an idea that might enable dramatic reduction in the cost of stock-outs and excess inventory, through implementation of vendor-managed-inventory (VMI). This idea involved moving away from the current situation in which independent distributors placed orders for replenishment to the W’Up plant, which in turn shipped ...Starting at €5.74