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Henkel Iberica (A) and (B), Teaching Note
Martinez-Jerez, F. Asis; Narayanan, V.G.Teaching Note HBS-107078-EService and Operations ManagementTeaching note to (105-023) and (105-024).Starting at €0.00
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Information and Control Systems for Customer-Centric Organizations, Module Note For Instructors
Martinez-Jerez, F. AsisTeaching Note HBS-111104-EService and Operations ManagementStarting at €0.00
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Ian Desmond's Dilemma (D)
Weiss, Elliott N.; Goldberg, Rebecca; Fisher, RobertCase DARDEN-OM-1577-EService and Operations ManagementThis is the fourth in a series of four cases. Ian Desmond, a baseball player for the Washington Nationals team, was deciding whether or not to accept a new contract. Should he take a seven-year contract, and stick it out with the team for for another seven years? He was young and talented, and his star was on the rise. With strong 2013 performance statistics, he was in a good position to negotiate. Or should he take his chances on the free-agent ...Starting at €5.74
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Henkel Iberica (A)
Martinez-Jerez, F. Asis; Narayanan, V.G.; Brem, LisaCase HBS-105023-EService and Operations ManagementIn 2002, Esteban Garriga, customer service director at Henkel Iberica, questions whether Collaborative Planning, Forecasting, and Replenishment (CPFR) would help manage retail promotions and limit their impact on the stock-outs and obsolete inventory. Describes the situation facing Henkel Iberica, the Spanish subsidiary of the German consumer products company Henkel KgaA, with respect to the management of retail promotions. The increasing number ...Starting at €8.20
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Basic Techniques for the Analysis of Customer Information Using Excel: A Step-by-Step Approach
Martinez-Jerez, F. AsisCase HBS-107073-EService and Operations ManagementProvides a set of easy, step-by-step guides for some analytical techniques that are useful in the analysis of cases discussed in the course "Competing and Winning Through Customer Information"(CWCI). The instructions that follow use datasets from three of the cases in this course: Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel; MercadoLibre.com; and Bancaja: Developing Customer Intelligence (A). These dat...Starting at €8.20
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Ian Desmond's Dilemma (A)
Weiss, Elliott N.; Goldberg, Rebecca; Fisher, RobertCase DARDEN-OM-1574-EService and Operations ManagementThis is the first in a series of four cases. Ian Desmond, a baseball player for the Washington Nationals team, was deciding whether or not to accept a new contract. Should he take a seven-year contract, and stick it out with the team for for another seven years? He was young and talented, and his star was on the rise. With strong 2013 performance statistics, he was in a good position to negotiate. Or should he take his chances on the free-agent m...Starting at €8.20
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Ian Desmond's Dilemma (B)
Weiss, Elliott N.; Goldberg, Rebecca; Fisher, RobertCase DARDEN-OM-1575-EService and Operations ManagementThis is the second in a series of four cases. Ian Desmond, a baseball player for the Washington Nationals team, was deciding whether or not to accept a new contract. Should he take a seven-year contract, and stick it out with the team for for another seven years? He was young and talented, and his star was on the rise. With strong 2013 performance statistics, he was in a good position to negotiate. Or should he take his chances on the free-agent ...Starting at €5.74
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Ian Desmond's Dilemma (C)
Weiss, Elliott N.; Goldberg, Rebecca; Fisher, RobertCase DARDEN-OM-1576-EService and Operations ManagementThis is the third in a series of four cases. Ian Desmond, a baseball player for the Washington Nationals team, was deciding whether or not to accept a new contract. Should he take a seven-year contract, and stick it out with the team for for another seven years? He was young and talented, and his star was on the rise. With strong 2013 performance statistics, he was in a good position to negotiate. Or should he take his chances on the free-agent m...Starting at €5.74