This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Exportflowers BV
Zantinga J.Case P-653-EService and Operations ManagementA small export company in the Dutch cut flower industry finds itself confronted with a series of demands from a large UK supermarket. Issues include channel integration and control, the types of risks encountered in this type of industry, as well as purchasing policies at an auction center and large company. The case includes a description of the Dutch Auction System as used in the flower trade. A video can be supplied through the Flower Bureau i...Starting at €8.20
-
Concentrix Corporation: Improving Customer Persistency for an Indian Insurance Company
Shylu John; Bhavin J. ShahCase IVEY-W25821-EInformation Technologies, Service and Operations ManagementIn August 2017, Concentrix Corporation (CNX) partnered with Photon Life Insurance Company (PLI), a leading insurance provider in India, to support PLI's customer management service. On February 1, 2018, Mohit Khanna, global operations manager at CNX, undertook a promising task to improve PLI’S customer persistency at minimal operational cost. If all policyholders with an approaching due date were to be called, then the number of service agents re...Starting at €8.20
-
Concentrix Corporation: Analytics to Audit Claims in Customer Management Services - Teaching Note
Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. ShahTeaching Note IVEY-8B21D012-EInformation Technologies, Service and Operations ManagementTeaching note for product 9B21D012.Starting at €0.00
-
Concentrix Corporation: Analytics to Audit Claims in Customer Management Services
Shylu John; Pradeep Kartha; Raghavendra Graghu; Bhavin J. ShahCase IVEY-9B21D012-EInformation Technologies, Service and Operations ManagementConcentrix Corporation (CNX), a technology enabled global business services organization, supported a transport solutions company with its customer management services. In June 2019, CNX’s global customer services operation manager carried out an assessment and found irregularities in the credit claim process for CNX’s client. The manager needed to reduce the number of irregularities so that CNX’s agents did not create a negative experience for t...Starting at €8.20
-
Industrias Palex (B)
Ribera, Jaume; Zantinga J.Case P-807-EService and Operations ManagementFor abstract see Industrias Palex (A) for the posing of the problems. This case describes the application of a just-in-time (JIT) system to a line of medical products. In addition, it discusses the application of KIT and the reduction of time spent outside of the production line, especially buying and production planning.Starting at €5.74
-
Industrias Palex (A)
Ribera, Jaume; Zantinga J.Case P-805Service and Operations ManagementEvalúa la aplicación de un sistema just-in-time (JIT) a una línea de productos médicos. Temas a discutir incluyen: Lay-out, Kan-Ban's, Nivelación de la producción, Polivalencia de operarios y la aplicación de técnicas SMED.Starting at €8.20
-
Applying Student Mac Lindo(R) to a Transportation Project
Zantinga J.Technical Note PN-289-EService and Operations ManagementThe note explains the use of Lindo Linear Program, Apple Macintosh version, and how the cost of a fairly complex transport assignment can be minimized.Starting at €8.20
-
Note on the General Trading Companies in Spain
Zantinga J.Technical Note PN-290-EService and Operations ManagementThe note describes the functions of a general trading company as well as the buyers and suppliers of its services, and evaluates the major firms in the industry with a special emphasis on Spain.Starting at €8.20
-
Industrias Palex (B)
Ribera, Jaume; Zantinga J.Case P-807Service and Operations ManagementDescribe la aplicación de un sistema just-in-time (JIT) en una línea de productos médicos. [Véase el caso A (P-805) para el planteamiento de los problemas]. Además, discute la aplicación JIT y reducción del tiempo fuera de la línea de producción, especialmente en compras y planificación de la producción.Starting at €5.74
-
Industrias Palex (A)
Ribera, Jaume; Zantinga J.Case P-805-EService and Operations ManagementThe application of a just-in-time (JIT) system to a line of medical products is evaluated. Themes to discuss include: lay-out, Kan-ban's, production level, diversification of operators and the application of SMED techniques. There is a follow-on (B) case.Starting at €8.20