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PPG: Developing a Self-Directed Work Force (A) (Spanish Version)
Garvin, David A.; Klein, NormanCase HBS-609S15Service and Operations ManagementPPG ha construido una planta de vidrio del estado de la técnica en Berea, Kentucky. La planta está persiguiendo el objetivo de una "fuerza de trabajo autodirigido." El caso describe el progreso hasta la fecha y los problemas no resueltos de gestión. Estos incluyen preguntas sobre rotación de turnos, las oportunidades de promoción, evaluación y supervisión de los empleados, el papel de los empleados en el establecimiento de la política, y si es o ...Starting at €8.20
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Exportflowers BV
Zantinga J.Case P-653-EService and Operations ManagementA small export company in the Dutch cut flower industry finds itself confronted with a series of demands from a large UK supermarket. Issues include channel integration and control, the types of risks encountered in this type of industry, as well as purchasing policies at an auction center and large company. The case includes a description of the Dutch Auction System as used in the flower trade. A video can be supplied through the Flower Bureau i...Starting at €8.20
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Britishs Airways: Utilizar los sistemas de información para ofrecer un mejor servicio al consumidor
Sasser, W. Earl, Jr.; Klein, NormanCase HBS-302S02Service and Operations ManagementExplora los usos de la tecnología de escaneado, software interactivo, y bases de datos de gran alcance para ayudar a los representantes relación con el cliente en la resolución de quejas de los clientes. alianzas competitivas en los mercados internacionales se observan, pero la atención se centra en el compromiso que evoluciona a servicio al cliente y las medidas, la tecnología y la economía que entran en juego para recuperar los clientes que se ...Starting at €8.20
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Industrias Palex (B)
Ribera, Jaume; Zantinga J.Case P-807-EService and Operations ManagementFor abstract see Industrias Palex (A) for the posing of the problems. This case describes the application of a just-in-time (JIT) system to a line of medical products. In addition, it discusses the application of KIT and the reduction of time spent outside of the production line, especially buying and production planning.Starting at €5.74
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Industrias Palex (A)
Ribera, Jaume; Zantinga J.Case P-805Service and Operations ManagementEvalúa la aplicación de un sistema just-in-time (JIT) a una línea de productos médicos. Temas a discutir incluyen: Lay-out, Kan-Ban's, Nivelación de la producción, Polivalencia de operarios y la aplicación de técnicas SMED.Starting at €8.20
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Applying Student Mac Lindo(R) to a Transportation Project
Zantinga J.Technical Note PN-289-EService and Operations ManagementThe note explains the use of Lindo Linear Program, Apple Macintosh version, and how the cost of a fairly complex transport assignment can be minimized.Starting at €8.20
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Note on the General Trading Companies in Spain
Zantinga J.Technical Note PN-290-EService and Operations ManagementThe note describes the functions of a general trading company as well as the buyers and suppliers of its services, and evaluates the major firms in the industry with a special emphasis on Spain.Starting at €8.20
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Industrias Palex (B)
Ribera, Jaume; Zantinga J.Case P-807Service and Operations ManagementDescribe la aplicación de un sistema just-in-time (JIT) en una línea de productos médicos. [Véase el caso A (P-805) para el planteamiento de los problemas]. Además, discute la aplicación JIT y reducción del tiempo fuera de la línea de producción, especialmente en compras y planificación de la producción.Starting at €5.74
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Industrias Palex (A)
Ribera, Jaume; Zantinga J.Case P-805-EService and Operations ManagementThe application of a just-in-time (JIT) system to a line of medical products is evaluated. Themes to discuss include: lay-out, Kan-ban's, production level, diversification of operators and the application of SMED techniques. There is a follow-on (B) case.Starting at €8.20
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Quality assurance through defect prevention
Zantinga J.Technical Note PN-302-EService and Operations ManagementThis technical note describes the three inspection techniques in the field of quality assurance to reach the goal of conformation to specifications. They are: Judgement Inspection (High Reliability and Sampling), Process Inspection and Source Inspection. Tables, references, examples.Starting at €8.20