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Kamaths Ourtimes Ice Creams: Eliminating the Bottleneck Effect
Amol Dhaigude; Debmallya Chatterjee; Saptarshi ChakrabartiCase IVEY-9B18D014-EEntrepreneurship, Service and Operations ManagementKamaths Ourtimes Ice Creams Pvt. Ltd., a company located in Mumbai, India, manufactured and distributed ice cream under the brand Natural Ice Cream. The company specialized in using natural flavours in its products, a fact that helped it carve a niche for itself among health-conscious customers. In April 2017, after witnessing great demand for its ice cream across the country, the company’s board of directors asked the director of operations to d...Starting at €8.20
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Chewy.com (A)
Rayport, Jeffrey; Preble, MatthewCase HBS-818079-EService and Operations ManagementIn late 2013, Ryan Cohen, cofounder and CEO of the fast growing online pet food and pet products retailer Chewy.com, has to make a "bet the company decision"-whether to keep working with Chewy's third-party logistics (3PL) provider to fulfill customer orders, or whether to take this critical function in-house. Cohen worries that the company's 3PL will not be able to serve Chewy's customers as it continues to grow, and reaching scale is essential ...Starting at €8.20
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Encyclopaedia Britannica (A) (Spanish Version)
Rayport, Jeffrey; Gerace, Thomas A.Case HBS-307S15Service and Operations ManagementExamina el crecimiento de la industria editorial de CD-ROM y su impacto en la Enciclopedia Británica Co., que prefirió ignorarlo.Starting at €8.20
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Virtual Vineyards (Spanish version)
Rayport, Jeffrey; Silk, Alvin J.; Gerace, Thomas A.; Klein, Lisa R.Case HBS-317S10Service and Operations ManagementVirtual mercados viñedos vino de pequeños viñedos de California directamente a los consumidores a través de su sitio en la World Wide Web. También facilita el cumplimiento de los pedidos de los clientes. El caso se centra en las formas en que los viñedos virtual proporciona valor a los consumidores finales a través de evaluaciones cofundador accesibles pero informales de Peter Granoff de vinos de las personas y de Internet a través de su electrón...Starting at €8.20
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Chewy.com (B)
Rayport, Jeffrey; Preble, MatthewCase HBS-818105-EService and Operations ManagementCohen and Chewy's other board members decided to fully insource order fulfilment, and commenced building an order fulfilment center near its 3PL partner's facility. As soon as the 3PL learned that Chewy would be managing its own order fulfilment, however, it decided to triple what it charged Chewy to fulfill each order. What should Chewy do?Starting at €5.74
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Motive Communications (Spanish Version)
Rayport, Jeffrey; Iansiti, Marco; Hart, Myra M.; Chan, William; Findsen, FindCase HBS-603S08Service and Operations ManagementLos fundadores de Motive Communications, Inc., una reciente puesta en marcha dedicados a reinventar la cadena de soporte involucrados en la prestación de servicios de apoyo de tecnología de información, poner en marcha un proceso de desarrollo dependían de una amplia retroalimentación del cliente. Como parte de esto, un grupo selecto de "faro clientes" acordó pagar $ 50.000 a participar en la prueba beta - sino como una fecha límite se acercaba, ...Starting at €8.20
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Marico Ltd.: Distribution Network Optimization
Aishwarya sadasivan; Ashish Pingulkar; Debmallya ChatterjeeExercise IVEY-W25851-EDecision Analysis, Service and Operations ManagementOn July 1, 2020, the co-head of the logistics and planning department at Marico Ltd., based in India, was reviewing reports on various issues related to stock inventory and warehousing. After studying the reports, he found that both lost opportunity and warehousing costs for the company were high. Compounding the problem was the ongoing COVID-19 pandemic, which had added pressure to the company’s impending cost pressures. Initially, Marico Ltd. h...Starting at €8.20
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Marico Ltd.: Distribution Network Optimization - Teaching Note
Aishwarya sadasivan; Ashish Pingulkar; Debmallya ChatterjeeTeaching Note IVEY-W25852-EDecision Analysis, Service and Operations ManagementTeaching note for product W25851.Starting at €0.00
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OpenNotes
Rayport, Jeffrey; Lobb, AnnelenaCase HBS-817080-EService and Operations ManagementIn 2017, executives at OpenNotes, a national movement to improve the relationship between doctors and patients by sharing doctors' visit notes about patients with patients, were considering options in efforts to achieve scale. The movement hoped to reach 50 million patients by 2020. One opportunity was building an OpenNotes app for smartphones, in which patients could access their visit notes on their phones through an app compatible with Apple C...Starting at €8.20
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DHL Global Forwarding: Consolidation Program
Kedar P. Joshi; Debmallya ChatterjeeCase IVEY-9B17D005-EService and Operations Management, StrategyOn October 13, 2015, the regional director of DHL Global Forwarding (DGF) was reviewing reports in preparation for a team meeting in Bengaluru, India. DGF provided air and ocean freight forwarding services. In September, the regional director’s team had successfully rolled out a new consolidation program in three Indian cities: Hyderabad, Bengaluru, and Chennai. While glancing through the respective consolidation teams’ reports, however, several ...Starting at €8.20