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Sam’s Pizzeria: Managing Peak Demand
David Wood; Ali Abdel-RazekCase IVEY-9B20D002-EEntrepreneurship, Service and Operations ManagementIn October 2018, the owner of Sam’s Pizzeria (Sam’s) in Orillia, Ontario, needed to determine how he should staff his business to keep up with an increase in demand on Halloween. Halloween had often been a source of frustration, as Sam's struggled to keep up with demand on that day. Providing customers with good-quality pizza and fast delivery was critical to Sam’s success. Not wanting to repeat the mistakes of the past, the owner knew that he wo...Starting at €8.20
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Digital Extremes Ltd.
David Wood; V. Joseph CompeauCase IVEY-9B11D002-EEntrepreneurship, Service and Operations ManagementIn March 2005, the president of Digital Extremes in London, Ontario, had just received the latest industry data. The new Xbox 360 was a success and the president knew that Digital Extremes would have to add significant resources and fundamentally change its operations in order to focus on the growing console market rather than on PC gaming. However, given only three months before game development would begin for the next new console, the Playstat...Starting at €8.20
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Benevento Foods: When the Rubber Hits the Dough
David Wood; Stephan Vachon; Micheline SinghCase IVEY-9B15D014-EEntrepreneurship, Service and Operations Management, StrategyFor the past 30 years, the president of Benevento Foods, a food processor located in northern New York State, has overseen unprecedented growth. In June 2014, the family-owned company has 90 full-time employees and provides baking mixes and bases to both small stand-alone bakeries and national grocery chains across the United States. It has plans to expand distribution to Mexico and Japan and to develop new product lines, especially for gluten-fr...Starting at €8.20
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CRP Products
David Wood; Robert KlassenCase IVEY-9B11D015-EAccounting and Control, Entrepreneurship, Finance, Service and Operations ManagementBruce Ballantyne had recently joined C.R.P. Products (CRP), a furniture manufacturer in Stratford, Ontario, to help review the company’s operations and assess what changes were necessary to keep up with demand. Although it was early 2011 and the peak season was still four months away, Ballantyne knew that he would have to determine what equipment was needed over the next three weeks to ensure it was delivered and installed before the peak season....Starting at €8.20
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BonaVista Pools: Finding Expertise to Meet Demand
David Wood; Raza Khan; Jacob PulliaCase IVEY-9B18D016-EEntrepreneurship, StrategyThe president and vice-president of BonaVista Pools Limited (BonaVista) needed to decide what to do for the upcoming pool production season. They received notice that the two employees in charge of overseeing the most crucial step of the pool production process were going to be unavailable for the upcoming period. Anticipating a busy season, the president and vice-president needed to decide whether to hire a new nozzle operator, promote their jun...Starting at €8.20
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C. R. Plastics
David Wood; Mary GillettCase IVEY-9B11D016-EAccounting and Control, Entrepreneurship, Finance, Service and Operations ManagementJamie Bailey, owner and president of C. R. Plastics, had successfully grown his business every year since 1994 when he began producing recycled plastic outdoor furniture. This rapid growth had provided its own challenges in terms of constrained financing and by summer 2010, Bailey was desperate for a new source of cash. He subsequently auditioned to be on Dragon’s Den, a television show where entrepreneurs could pitch their business to a group of...Starting at €8.20
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C. R. Plastics - Teaching Note
David Wood; Mary GillettTeaching Note IVEY-8B11D016-EEntrepreneurship, FinanceTeaching note for product 9B11D016.Starting at €0.00
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Pampered Pets
David Wood; Sean Burkett; Jessica RileyCase IVEY-9B12D009-EEntrepreneurship, Service and Operations ManagementIt was late January 2011, and although Rachel De Marchi had gotten used to the long days of physical labour, she knew it was bothering her, and today brought her to a reality that she knew she would have to face. Since having founded her dog-walking service six years ago in Oakville, Ontario, this was the first time she had asked for help. She made a very embarrassing phone call to her father when she could not wrestle a dog into her car. What ma...Starting at €8.20
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Drowling Mountain
David Wood; David Huang; Lorian LeongCase IVEY-9B11M100-EEntrepreneurship, Marketing, StrategyIt was August 2011 and Martin Cartier, senior board member of Drowling Mountain, was beginning to feel the pressure of Drowling Mountain Ski Resort’s 2010 general meeting that was coming up in two months. Drowling Mountain had historically been the ski resort of choice for the local residents of Syracuse, New York. However, the company had recorded losses for the past two years. At last year’s annual general meeting, Cartier explicitly stated tha...Starting at €8.20
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KayTek: Manufacturing Housing and Livelihoods in Haiti
David Wood; Taylor SekhonCase IVEY-9B13M040-EEntrepreneurship, StrategyAfter a massive earthquake destroyed many buildings in Haiti in 2011, reconstruction has become a source of opportunity and competition for non-governmental organizations, international business and local companies. The Haitian chairman and CEO of a very successful, multi-million dollar information technology company wants to provide affordable quality housing, especially for the disadvantaged poor, using steel frame technology from his start-up,...Starting at €8.20