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South African Airways (A)
Margolis, Joshua D.; Roberts, Laura Morgan; Winig, LauraCase HBS-407014-ELeadership and People ManagementAmid efforts to engineer a turnaround at South African Airways (SAA), the CEO confronts an impending strike at the struggling company. How should the company address questions of distributive and procedural justice in post-Apartheid South Africa, and how should the CEO recover from a crucial misstep at the start of the strike? Chronicles the challenges and missteps of previous CEOs and the turnaround plan put in place by Ngqula to help curtail wa...Starting at €8.20
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The Rise of President Barack Hussein Obama, Teaching Note
Thomas, David A.; Roberts, Laura Morgan; Creary, Stephanie J.Teaching Note HBS-409134-ELeadership and People ManagementTeaching Note for [409115].Starting at €0.00
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The Price of Incivility
Porath, Christine; Pearson, ChristineArticle HBS-R1301J-ELeadership and People ManagementWe've all heard of (or experienced) the "boss from hell." But that's just one form that incivility in the workplace can take. Rudeness on the job is surprisingly common, and it's on the rise. Whether it involves overt bullying or subtle acts of thoughtlessness, incivility takes a toll. It erodes productivity, chips away at morale, leads employees to quit, and damages customer relationships. Dealing with its aftermath can soak up weeks of manage...Starting at €8.20
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South African Airways (B)
Margolis, Joshua D.; Roberts, Laura Morgan; Winig, LauraCase HBS-407024-ELeadership and People ManagementSupplements the (A) case. An abstract is not available for this product.Starting at €5.74
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How Toxic Colleagues Corrode Performance
Porath, Christine; Pearson, ChristineArticle HBS-F0904J-ELeadership and People ManagementUncivil behavior at work damages productivity far more than most managers would imagine.Starting at €8.20
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Do Something--He's About to Snap (HBR Case Study and Commentary)
Roche, Eileen; Fox, James Alan; Kaufer, Steve; Pearson, Christine; Porath, Christine; Schouten, RonaldArticle HBS-R0307A-ELeadership and People ManagementLynne Tabor, an IT manager at manufacturing giant MMI, has a great team. Everyone works hard and gets along, except Max Dyer, a talented programmer who is terrible in the interpersonal skills department. Three years ago Tabor reworked his job after employees complained that he was unengaged and even belligerent. Since then, he's been a solid worker, putting in extra hours and meriting good performance evaluations. But recently, Dyer's coworkers h...Starting at €8.20
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Do Something--He's About to Snap (HBR Case Study and Commentary) (Spanish version)
Roche, Eileen; Fox, James Alan; Kaufer, Steve; Pearson, Christine; Porath, Christine; Schouten, RonaldArticle HBS-R0307ALeadership and People ManagementLynne Tabor, an IT manager at manufacturing giant MMI, has a great team. Everyone works hard and gets along, except Max Dyer, a talented programmer who is terrible in the interpersonal skills department. Three years ago Tabor reworked his job after employees complained that he was unengaged and even belligerent. Since then, he's been a solid worker, putting in extra hours and meriting good performance evaluations. But recently, Dyer's coworkers h...Starting at €8.20
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How to Play to Your Strengths (Spanish version)
Roberts, Laura Morgan; Spreitzer, Gretchen; Dutton, Jane; Quinn, Robert; Heaphy, Emily; Barker, BriannaArticle HBS-R0501GLeadership and People ManagementMost feedback accentuates the negative. During formal employee evaluations, discussions invariably focus on "opportunities for improvement," even if the overall evaluation is laudatory. No wonder most executives--and their direct reports--dread them. Traditional, corrective feedback has its place, of course; every organization must filter out failing employees and ensure that everyone performs at an expected level of competence. But too much emph...Starting at €8.20
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How Toxic Colleagues Corrode Performance (Spanish version)
Porath, Christine; Pearson, ChristineArticle HBS-F0904JLeadership and People ManagementUncivil behavior at work damages productivity far more than most managers would imagine.Starting at €8.20
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Leading the Josie Esquivel Franchise (A), (B), & (C), Teaching Note
Groysberg, Boris; Roberts, Laura MorganTeaching Note HBS-407099-ELeadership and People ManagementTeaching Note to (9-404-054), (9-405-027), and (9-405-072). An abstract is not available for this product.Starting at €0.00