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British Library CEO Lynne Brindley on helping to spur business innovation (Spanish version)
Brindley, Lynne; Cliffe, SarahArticle HBS-F0711GLeadership and People ManagementThe CEO of the British Library explains how the United Kingdom's exclusive repository for rare books, manuscripts, and scientific papers has loosened up the design of its Business & IP Centre to encourage entrepreneurship and innovation.Starting at €8.20
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Cynthia Carroll at Anglo American (A)
Mukunda, Gautam; Mazzanti, Lisa; Sesia, AldoCase HBS-414019-ELeadership and People ManagementIn 2007, Cynthia Carroll, the newly-appointed chief executive of mining giant Anglo American, was considering shutting down mines in South Africa for safety reasons, namely worker fatalities. No company had ever done so before. Carroll felt that operating a company whose goal was anything less than "zero harm" (meaning no fatalities or serious injuries) was unacceptable. As the first woman and non-South African to lead the century-old company, ma...Starting at €8.20
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Cynthia Carroll at Anglo American (B)
Mukunda, Gautam; Mazzanti, Lisa; Sesia, AldoCase HBS-414020-ELeadership and People ManagementIn 2007, Cynthia Carroll, the newly-appointed chief executive of mining giant Anglo American, ordered the temporary shutdown of Anglo American Platinum's Rustenburg, South Africa mines in response to a spate of deaths at the operations. The case lays out Carroll's requirements of what had to be done before the Rustenburg mines could restart operations, including the implementation of a new safety program for tens of thousands of workers that call...Starting at €5.74
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Cynthia Carroll at Anglo American (C)
Mukunda, Gautam; Mazzanti, Lisa; Sesia, AldoCase HBS-414021-ELeadership and People ManagementWhen Cynthia Carroll, chief executive of Anglo American, ordered the shutdown of the company's Rustenburg, South Africa mines in the summer of 2007, it was just the first of many steps the company would take under her leadership to achieve zero harm. The case describes Carroll's approach to stakeholder relationships (i.e., relationships with the government and unions), how the shutdown was used as a platform to change the culture at Anglo America...Starting at €5.74
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Robert K. Steel at Wachovia (A)
Mukunda, Gautam; Hsieh, Nien-he; Lane, DavidCase HBS-418055-ELeadership and People ManagementIn September 2008, Robert Steel presided over the sale of Wachovia, a top U.S. bank, less than three months after becoming its CEO. Wachovia's exposure to risky home loans led depositors and creditors to flee the bank on Friday, September 26, after the FDIC seized and sold a smaller bank with similar exposure, whose collapse nonetheless made it the biggest bank failure in U.S. history. Faced with Wachovia's impending bankruptcy, the FDIC interven...Starting at €8.20
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Fresh to Table
Mukunda, Gautam; Holtom, Brooks C.Case HBS-917541-ELeadership and People ManagementAfter the contentious firing of an office manager, the leadership at Fresh to Table, a software-as-a-service provider for luxury hotels and restaurants, make an unpleasant discovery. While reviewing the office manager's internal electronic communications, company leaders discover that several key employees, including two that were recently promoted, had been spending substantial time on internal social media channels disparaging other employees, ...Starting at €8.20
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Fresh to Table (Spanish version)
Mukunda, Gautam; Holtom, Brooks C.Case HBS-918S13Leadership and People ManagementAfter the contentious firing of an office manager, the leadership at Fresh to Table, a software-as-a-service provider for luxury hotels and restaurants, make an unpleasant discovery. While reviewing the office manager's internal electronic communications, company leaders discover that several key employees, including two that were recently promoted, had been spending substantial time on internal social media channels disparaging other employees, ...Starting at €8.20
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The Uses (and Abuses) of Influence
Cialdini, Robert B.; Cliffe, SarahArticle HBS-R1307F-ELeadership and People ManagementThe ability to persuade others to contribute to your efforts is a key skill for managers, for team members--for anyone who wants to elevate the probability of success. Research by leading social scientist Robert Cialdini has found that persuasion works by appealing to certain deeply rooted human responses: liking, reciprocity, social proof, commitment and consistency, authority, and scarcity. In this edited interview with HBR's executive editor, ...Starting at €8.20
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Novartis Pharmaceuticals Corp: Redefining Success in the U.S. (B)
Mukunda, Gautam; DeLong, Thomas J.; Sesia, AldoCase HBS-415049-ELeadership and People ManagementThis (B) case describes the actions Andre Wyss, President of Novartis Pharmaceuticals Corp., took in early 2012 to transform the company's General Medicines group and build its speciality medications marketing the selling capabilities in the face of falling revenues and an imminent workforce reduction. Rather than downsize the organization quickly to save costs, Wyss and his team took a different approach. They told the organization's employees t...Starting at €5.74
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Robert K. Steel at Wachovia (B)
Mukunda, Gautam; Hsieh, Nien-he; Lane, DavidCase HBS-418056-ELeadership and People ManagementSupplement to case 418055. In September 2008, Robert Steel presided over the sale of Wachovia, a top U.S. bank, less than three months after becoming its CEO. Wachovia's exposure to risky home loans led depositors and creditors to flee the bank on Friday, September 26, after the FDIC seized and sold a smaller bank with similar exposure, whose collapse nonetheless made it the biggest bank failure in U.S. history. Faced with Wachovia's impending ba...Starting at €5.74