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El caso HBR: Podrán salvarnos nuestros clientes
Silverman, DavidArticle HBS-R0805ALeadership and People ManagementEl Clarinda Compañía está luchando y puede pasar por debajo. Su principal cliente simplemente se retiró, dando un cuarto de los ingresos de la firma de composición tipográfica con él, y David, el presidente de Clarinda, ha tenido que despedir al 20% de su fuerza laboral. Lo que es más, también ha tenido que despedir a Dan, su pareja de mucho tiempo y mentor, por embriaguez. ¿Cuánto de esto en común deben David con los otros en su pequeña base de ...Starting at €8.20
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British Library CEO Lynne Brindley on helping to spur business innovation (Spanish version)
Brindley, Lynne; Cliffe, SarahArticle HBS-F0711GLeadership and People ManagementThe CEO of the British Library explains how the United Kingdom's exclusive repository for rare books, manuscripts, and scientific papers has loosened up the design of its Business & IP Centre to encourage entrepreneurship and innovation.Starting at €8.20
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Will Our Customers Bail Us Out (HBR Case Study)
Silverman, DavidArticle HBS-R0805X-ELeadership and People ManagementThe Clarinda Company is struggling and may go under. Its main customer has just pulled out, taking a quarter of the typesetting firm's revenues with it, and David, Clarinda's president, has had to lay off 20% of his workforce. What's more, he's also had to fire Dan, his longtime partner and mentor, for drunkenness. How much of this should David share with the others in his small customer base? He'd like to get their help in selling the firm - but...Starting at €8.20
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El caso HBR: Sobreviviendo a un jefe infernal
Silverman, DavidArticle HBS-R0909BLeadership and People ManagementUn gerente de proyecto con un talento para la creación de cuadros de mando, David se siente frustrado por su represiva, microgestión jefe, Thaddeus - también conocido como "el Commodore." Thaddeus aviones no tripulados en aproximadamente el punto culminante de su carrera (ahora estancado), las llamadas reuniones de última hora innecesarios, y trata de superar a sus subordinados directos - mientras se dobla hacia atrás para honrar el trabajo de pr...Starting at €8.20
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Will Our Customers Bail Us Out? (HBR Case Study and Commentary)
Silverman, DavidArticle HBS-R0805A-ELeadership and People ManagementThe Clarinda Company is struggling and may go under. Its main customer has just pulled out, taking a quarter of the typesetting firm's revenues with it, and David, Clarinda's president, has had to lay off 20% of his workforce. What's more, he's also had to fire Dan, his longtime partner and mentor, for drunkenness. How much of this should David share with the others in his small customer base? He'd like to get their help in selling the firm - but...Starting at €8.20
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Will Our Customers Bail Us Out (Commentary for HBR Case Study)
Silverman, DavidArticle HBS-R0805Z-ELeadership and People ManagementThe Clarinda Company is struggling and may go under. Its main customer has just pulled out, taking a quarter of the typesetting firm's revenues with it, and David, Clarinda's president, has had to lay off 20% of his workforce. What's more, he's also had to fire Dan, his longtime partner and mentor, for drunkenness. How much of this should David share with the others in his small customer base? He'd like to get their help in selling the firm - but...Starting at €8.20
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Surviving the Boss from Hell (Commentary for HBR Case Study)
Silverman, DavidArticle HBS-R0909Z-ELeadership and People ManagementA project manager with a talent for creating dashboards, David is frustrated by his repressive, micromanaging boss, Thaddeus - aka "the Commodore." Thaddeus drones on about the high point of his own (now stalled) career, calls unnecessary last-minute meetings, and tries to one-up his direct reports - while bending over backward to honor an intern's filing job. David has managed to impress Irving, the EVP of Finance Europe, enough to receive a job...Starting at €8.20
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The Uses (and Abuses) of Influence
Cialdini, Robert B.; Cliffe, SarahArticle HBS-R1307F-ELeadership and People ManagementThe ability to persuade others to contribute to your efforts is a key skill for managers, for team members--for anyone who wants to elevate the probability of success. Research by leading social scientist Robert Cialdini has found that persuasion works by appealing to certain deeply rooted human responses: liking, reciprocity, social proof, commitment and consistency, authority, and scarcity. In this edited interview with HBR's executive editor, ...Starting at €8.20
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British Library CEO Lynne Brindley on helping to spur business innovation
Brindley, Lynne; Cliffe, SarahArticle HBS-F0711G-ELeadership and People ManagementThe CEO of the British Library explains how the United Kingdom's exclusive repository for rare books, manuscripts, and scientific papers has loosened up the design of its Business & IP Centre to encourage entrepreneurship and innovation.Starting at €8.20
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Managing for the Long Term
Bower, Joseph L.; Paine, Lynn S.; Cliffe, Sarah; Barton, Dominic; Manyika, James; Keohane Williamson, SarahArticle HBS-R1703B-ELeadership and People ManagementIn this issue's Spotlight we examine how a focus on maximizing shareholder value--which leads to short-termism for management and boards--can threaten companies' health and financial performance. In "The Error at the Heart of Corporate Leadership," Joseph Bower and Lynn Paine examine the foundations and flaws of agency theory, which views shareholders as the "owners" of a company and is behind the current widespread idea that corporate managers s...Starting at €8.20