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Programming a "Fairer" System: Assessing Bias in Enterprise AI Products (A)
Gentile, Mary; Krasniansky, AdrianaCase DARDEN-OB-1340-ELeadership and People ManagementThis case is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values. In this case, Timothy Brennan is the founder and CEO of technology company Northpointe, Inc. (Northpointe), and the creator of its flagship software program, COMPAS, an artificially intelligent software tool for US court systems that predicts a defendant’s likelihood t...Starting at €8.20
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Programming a "Fairer" System: Assessing Bias in Enterprise AI Products (B)
Gentile, Mary; Krasniansky, AdrianaCase DARDEN-OB-1341-ELeadership and People ManagementThis case is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values. In this case, Timothy Brennan is the founder and CEO of technology company Northpointe, Inc. (Northpointe), and the creator of its flagship software program, COMPAS, an artificially intelligent software tool for US court systems that predicts a defendant’s likelihood t...Starting at €5.74
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Why Is the Universe Against Me? (A)
Behfar, Kristin J.; Bodily, Jolene H.Case DARDEN-OB-1069Leadership and People ManagementHasn’t everyone at some point felt as if the universe was conspiring against his or her success? This case narrative tracks the story of Emmett Taylor, an operations manager for a bottling company, as a snow and ice storm bears down on his southeastern U.S. plant. Taylor is already plagued by stress caused by all facets of his life—family, work, and personal health—and this storm is no exception. The story offers an opportunity to discuss time, e...Starting at €8.20
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Move Fast, but without Bias: Ethical AI Development in a Start-up Culture (A)
Gentile, Mary; Krasniansky, AdrianaCase DARDEN-OB-1411-ELeadership and People ManagementThis case set is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values. Taylor is a senior product manager at Catalise, a start-up that develops artificial intelligence (AI) diagnostic technology for mental health disorders. When Taylor is promoted to this position, her first project is to manage the launch of Catalisten, an AI-based s...Starting at €8.20
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Move Fast, but without Bias: Ethical AI Development in a Start-up Culture (B)
Gentile, Mary; Krasniansky, AdrianaCase DARDEN-OB-1412-ELeadership and People ManagementThis case set is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values. Taylor is a senior product manager at Catalise, a start-up that develops artificial intelligence (AI) diagnostic technology for mental health disorders. When Taylor is promoted to this position, her first project is to manage the launch of Catalisten, an AI-based s...Starting at €5.74
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Move Fast, but without Bias: Ethical AI Development in a Start-up Culture (A) and (B) - Teaching note
Gentile, Mary; Krasniansky, AdrianaTeaching Note DARDEN-OB-1411TN-ELeadership and People ManagementTeaching note for products OB-1411 and OB-1412Starting at €0.00
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Team Conflict: The "Chatty" Accusation at the Customer Support Call Center
Behfar, Kristin J.; Yemen, Gerry; Davidson, Martin N.Case DARDEN-OB-1046-ELeadership and People ManagementThis case is used in Darden's core "Leading Organizations" course and is appropriate for MBA, Executive MBA, GEMBA, and executive education programs. The manager of a baby product company's global customer support center observes friction among her staff about the only Central American employee on the team, whom the North American team members accuse of increasing their call response rate time—thus effectively lowering their pay. When conflict ...Starting at €8.20
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The Global Software Team: Jugaad Needed
Behfar, Kristin J.; Yemen, GerryCase DARDEN-OB-1054-ELeadership and People ManagementThe Global Networks Company (GNC), headquartered in Boston, Massachusetts, made its global footprint in India in 1994 by establishing a presence in Bangalore. Although mainly a sales support office, GNC grew name recognition from its contracts with India’s government to help build nationwide networks. Not quite 20 years later, GNC decided to further invest in India and tapped a manager from the Boston office, Jim Notrika, to establish and then ma...Starting at €8.20
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The Influence of Cultural Values in Business Practice
Behfar, Kristin J.; Thompson, Sylvie; Yemen, GerryTechnical Note DARDEN-OB-1056-ELeadership and People ManagementCulture is a highly complex set of learned behaviors that function at multiple levels. Cultural challenges go beyond overcoming language differences and navigating different national legal systems. Cultural values interlock with many national systems, which influence the way business is developed and how deals are made. Managers who understand how to navigate such differences are in high demand.Starting at €8.20
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Why Is the Universe Against Me? (A)
Behfar, Kristin J.; Bodily, Jolene H.; Maiden, Stephen E.Case DARDEN-OB-1069-ELeadership and People ManagementHasn’t everyone at some point felt as if the universe was conspiring against his or her success? This case narrative tracks the story of Emmett Taylor, an operations manager for a bottling company, as a snow and ice storm bears down on his southeastern U.S. plant. Taylor is already plagued by stress caused by all facets of his life—family, work, and personal health—and this storm is no exception. The story offers an opportunity to discuss time, e...Starting at €8.20