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Why Is the Universe Against Me? (A)
Behfar, Kristin J.; Bodily, Jolene H.Case DARDEN-OB-1069Leadership and People ManagementHasn’t everyone at some point felt as if the universe was conspiring against his or her success? This case narrative tracks the story of Emmett Taylor, an operations manager for a bottling company, as a snow and ice storm bears down on his southeastern U.S. plant. Taylor is already plagued by stress caused by all facets of his life—family, work, and personal health—and this storm is no exception. The story offers an opportunity to discuss time, e...Starting at €8.20
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Rowing South Africa: Leadership Lessons through Sport - Teaching Note
Verity Hawarden; Amy MooreTeaching Note IVEY-8B20C056-ELeadership and People ManagementTeaching note for product 9B20C056.Starting at €0.00
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Anglo American South Africa: Strategically Mining Leadership Talent for Succession - Teaching Note
Amy Moore; Verity Hawarden; Caren ScheepersTeaching Note IVEY-8B19C004-ELeadership and People ManagementTeaching note for product 9B19C004.Starting at €0.00
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Comair South Africa: Team Coaching Taking Off
Amy Moore; Verity Hawarden; Caren ScheepersCase IVEY-9B20C007-ELeadership and People Management, StrategyIn May 2019, the head of Organizational Development and Talent for Comair Limited (Comair), was contemplating the dilemma of stimulating higher buy-in for team coaching—a program in formal leadership development emphasizing collaboration and shared responsibility. The long-standing chief executive officer (CEO) had just resigned. He had focused over the last few years on enabling a leadership style of collaboration where departmental silos would ...Starting at €8.20
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Circl: Coaching Skills Aiming to Promote Leadership and Social Impact - Teaching Note
Amy Moore; Caroline Duncan; Anthony Wilson-PrangleyTeaching Note IVEY-W34672-ELeadership and People ManagementTeaching note for product W34671.Starting at €0.00
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CCS Logistics: Culture Change Driving Accountability and Responsibility
Amy Moore; Maxine Jaffit; Tanya StevensCase IVEY-W31505-ELeadership and People ManagementThe case features Ina Botha, executive director for South Africa-based Commercial Cold Storage and Logistics (CCS Logistics), critically reflecting on the lessons learned during her tenure leading the organization. Botha initiated and led a three-and-a-half-year culture change journey, which helped improve accountability and results. Now that she was considering a larger role within the organization’s parent company, Oceana Group, she reflected o...Starting at €8.20
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SABMiller South Africa: Contextual Leadership in Transforming Culture
Caren Scheepers; Amy MooreCase IVEY-9B17C046-ELeadership and People Management, StrategyIn March 2017, Ajay Maharaj Bachulal was starting his new position as plant manager at SABMiller plc’s (SABMiller's) plant in Polokwane, South Africa. Bachulal had successfully led change at the company's brewery in another province, and he hoped to be as successful at the new plant. His dilemma was how to approach the workforce in Polokwane, and how to adapt to and make changes within the culture specific to that plant. While both plants adhered...Starting at €8.20
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SABMiller South Africa: Contextual Leadership in Transforming Culture - Teaching Note
Caren Scheepers; Amy MooreTeaching Note IVEY-8B17C046-ELeadership and People ManagementTeaching note for product 9B17C046.Starting at €0.00
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Team Conflict: The "Chatty" Accusation at the Customer Support Call Center
Behfar, Kristin J.; Yemen, Gerry; Davidson, Martin N.Case DARDEN-OB-1046-ELeadership and People ManagementThis case is used in Darden's core "Leading Organizations" course and is appropriate for MBA, Executive MBA, GEMBA, and executive education programs. The manager of a baby product company's global customer support center observes friction among her staff about the only Central American employee on the team, whom the North American team members accuse of increasing their call response rate time—thus effectively lowering their pay. When conflict ...Starting at €8.20
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The Global Software Team: Jugaad Needed
Behfar, Kristin J.; Yemen, GerryCase DARDEN-OB-1054-ELeadership and People ManagementThe Global Networks Company (GNC), headquartered in Boston, Massachusetts, made its global footprint in India in 1994 by establishing a presence in Bangalore. Although mainly a sales support office, GNC grew name recognition from its contracts with India’s government to help build nationwide networks. Not quite 20 years later, GNC decided to further invest in India and tapped a manager from the Boston office, Jim Notrika, to establish and then ma...Starting at €8.20