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Reputation and the "Golden Rule"
Leggett, Brian O'ConnorTechnical Note DPON-20-ELeadership and People ManagementYou may ask how are we to conduct ourselves where meaning and perception are often ambiguous, in a market place where people are ambitious and often aggressive? How can we build and maintain a good reputation in such an environment? One way is to observe the Golden Rule as a minimum standard for our behaviour. Because the Golden Rule as a minimalist standard has emerged in almost every civilised society, it can be categorised as universal and a u...Starting at €8.20
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The Languages of Influence
Leggett, Brian O'ConnorTechnical Note DPON-58-EKnowledge and CommunicationUnderstanding other peoples' languages will give us an enormous advantage, as it will help us to know what language to use, and how they feel, and what they need most. It will help us to empathize with them. It will help us to speak to them and understand their replies. We all speak, according to William Isaacs, an MIT researcher and author, a combination of three different languages: the language of "feeling," "meaning" and "action" (or "power")...Starting at €8.20
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Politeness: A Strategy or Beginnings of Virtue
Leggett, Brian O'ConnorTechnical Note DPON-56-ELeadership and People ManagementAndré Comte-Sponville in his excellent book, Great Virtues, says that "Without politeness we would have to be virtuous to become virtuous." Comte-Sponville continues by telling us that "Morality starts at the bottom - with politeness. But it has to start somewhere." Politeness is that pretence of virtue from which virtues arise. So we must first acquire the appearance and manner of "good" and then imitate it. It is from this that we gradually dev...Starting at €8.20
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A Communication Perspective of Charismatic Leadership
Leggett, Brian O'ConnorTechnical Note DPON-31-ELeadership and People ManagementHas the term charismatic personality lost its lustre, and, in effect, had its day? Probably it has lost much of its glitter, but it is sure to remain with us as long as it helps us to explain why some people are able to offer visionary leadership when difficult situations demand it. In effect, charismatic leadership has three dimensions: its compelling vision, the person, and the situation. It is about the link between these three dimensions. In ...Starting at €8.20
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St. Martin's Hospital
Leggett, Brian O'Connor; Binford, A.Case L-2-ELeadership and People ManagementThis case concerns a hospital in Berkley, California where the informal lines of communication have broken down. The human resources manager must recreate a wonkable informal communication network and raise the commitment level of the staff.Starting at €8.20
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Introduction to Oral Presentations, An
Leggett, Brian O'ConnorTechnical Note LN-4-EKnowledge and CommunicationThere are four main qualitites required in business communications - correctness, reability, thought and appropriateness. Each one of these qualities is important in itself but if the content is faulty it will make little difference whether or not the piece of writing is readable, grammatically correct or appropriately presented.Starting at €8.20
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Brief English Grammar Resume, A
Leggett, Brian O'ConnorTechnical Note LN-7-EKnowledge and CommunicationThis short grammar resume is a companion to the written Managerial Communications material.Starting at €8.20
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Spin: A New Name for an Old Phenomenon
Leggett, Brian O'ConnorTechnical Note DPON-25-ELeadership and People ManagementSpin has been with us as long as we have had any form of organized authority. It has also been with us on a personal basis simply because we are social beings. Whether it is the spin doctor of a large organization spinning for his boss or simply colleagues at work spinning stories about themselves and those associated with them, or political spin doctors working for Blair or Reagan, the existence of spin has to be accepted. It won't go away just ...Starting at €8.20
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Storytelling in Organizations
Leggett, Brian O'ConnorTechnical Note DPON-22-ELeadership and People ManagementDoug Stevenson, the author of an informative and entertaining book, "Never Be Boring Again", tells us, "When you listen to a good storyteller, you hear the story with your head, heart and soul. You are not a passive listener, you are an active participant. As the storyteller is relating his or her experience, you are experiencing it as if it were your story. You feel what the storyteller feels; you see what the storyteller sees. You memorize and ...Starting at €8.20
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The Dialectic: Business Journalism
Leggett, Brian O'ConnorTechnical Note DPON-3-ELeadership and People ManagementJust as political life is not a choice between Rousseau and Locke but a synthesis between individualism and society, the business press is not a choice between extremes either. This synthesis is usually expressed in a publication´s editorial policy, which is often determined by who the publication is aimed at.Starting at €8.20