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2U: Higher Education Rewired, Teaching Note
Grushka-Cockayne, YaelTeaching Note HBS-620095-EService and Operations ManagementTeaching note for case 620044.Starting at €0.00
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Four Ways to Reinvent Service Delivery
Ramdas, Kamalini; Teisberg, Elizabeth Olmsted; Tucker, Amy L.Article HBS-R1212H-EService and Operations ManagementInnovations that radically redefine how a service is delivered can create tremendous value for customers and for providers. But they require deep insight into clients' needs and the revising of basic assumptions. It's possible, for example, that a doctor can treat more than one patient at a time. Organizations can redefine service delivery along four dimensions. A change in one may unlock--or block--possibilities for innovation in the others. 1) ...Starting at €8.20
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Bystander Intervention: USA Gymnastics and Beyond (B)
Freeman, R. Edward; Mead, Jenny; Liedtka, Jeanne M.; Grushka-Cockayne, Yael; Santos, GraceCase DARDEN-E-0483-EBusiness Ethics and Corporate Social ResponsibilityThis partially disguised, public-sourced case, a follow-up to “Bystander Intervention: USA Gymnastics and Beyond (A)” (UVA-E-0482), details what happened after top gymnastics coach Megan Peterson reported team doctor Larry Nassar to USA Gymnastics leadership for his abuse of young athletes. It turned out that many others had tried to report Nassar for various instances of inappropriate behavior and abuse over the years, but coaches, trainers, adm...Starting at €5.74
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Nike: Retaining Talent and Managing a Brand
Freeman, R. Edward; Mead, Jenny; Liedtka, Jeanne M.; Grushka-Cockayne, Yael; Guimaraes, Raphael A.Case DARDEN-E-0485-EBusiness Ethics and Corporate Social ResponsibilityIn 2021, Nike had lost some of the top female athletes it had sponsored, including WNBA two-time champion Breanna Stewart and gymnast Simone Biles. The reasons for the departures, which had taken place over the past several years, varied, but several prominent departing female athletes had accused Nike of bad practices when athletes became pregnant. Track and field star Allyson Felix, in a New York Times op-ed, described how Nike wanted to pay he...Starting at €8.20
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Looking for the Fast Break: The WNBA Nears a Quarter Century
Freeman, R. Edward; Mead, Jenny; Liedtka, Jeanne M.; Grushka-Cockayne, Yael; Elias, AllisonCase DARDEN-E-0491-EBusiness Ethics and Corporate Social ResponsibilityIn 2019, as it approached its 25th year, the Women's National Basketball Association (WNBA) faced many challenges. The players were disenchanted with subpar salaries, facilities, and amenities, as well as with their international play, which was necessary to bring in additional income but often had adverse effects on both their health and the league's schedule. There were also labor issues, as the league negotiated a collective bargaining agreeme...Starting at €8.20
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Comparing Two Groups: Sampling and t-Testing
Bojinov, Iavor; Farronato, Chiara; Grushka-Cockayne, Yael; Shih, Willy; Toffel, Michael W.Case HBS-621044-EService and Operations ManagementThis note describes sampling and t-tests, two fundamental statistical concepts.Starting at €8.20
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Project Scoping
Grushka-Cockayne, Yael; Ridgway, GriffithTechnical Note DARDEN-QA-0960Decision AnalysisA project’s scope specifies the work needed to deliver a product, service, or result, given specified features and functions. At its core, scoping a project requires accurately predicting the allocation of resources for a given initiative in a way that forecasts answers to questions about performance, including timeline, cost, and deliverables. Such a skill is highly valued by organizations but is rarely taught formally. This technical note off...Starting at €8.20
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nPlan: Breaking Biases in Project Planning
Grushka-Cockayne, Yael; Gruzdowich, EmilyTechnical Note DARDEN-QA-0969-EDecision AnalysisRichard Palczynski, leader of the Transpennine Route Upgrade (TRU) project, had devoted the better half of the past five years to co-championing this project with senior leadership at Network Rail, the United Kingdom national rail operator. The project was now moving full steam ahead, with major vendor contracts worth billions in the process of being vetted and decided on before year´s end. However, there had also been major setbacks. Palczynski ...Starting at €8.20
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Tweets, Retweets, and Entrepreneurship
Lichtendahl, Kenneth C. Jr.; Grushka-Cockayne, Yael; Friedman, Sasha; Greenfield, JohnCase DARDEN-QA-0838-EDecision AnalysisThis case looks into how to effectively engage audiences through social media marketing. Specifically, the case addresses how entrepreneurs can use Twitter to generate community awareness through tweets and retweets. It also provides information about Twitter’s history, format, and publicly available data analytics.Starting at €8.20
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Saving Griffin
Grushka-Cockayne, Yael; Cowan, Alex; Turse, JasonCase DARDEN-OM-1717-EService and Operations ManagementThis case is designed to introduce general management students to applied digital transformation at the program level. The Griffin program is a midsized but high-stakes program in the US Special Operations Command focused on intelligence gathering and analytics. This case describes how the team and its lead used agile to refocus the program, working to drive valuable outcomes for stakeholders.Starting at €8.20