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EADS Defense & Security Supply Management
Sachon, Marc; Granero, María; Suzar, NoahCase P-1105-EService and Operations ManagementIn 2009, EADS Defense & Security, the second largest division of EADS, decides to change its supply management strategy. The Chief Procurement Officer of EADS D&S faces the challenge of implementing a new governance model, define a new organizational structure and develop a new divisional sourcing strategy that is aligned with EADS sourcing objective. In doing so, he has to take into account the challenges of working in a very complex, historical...Starting at €8.20
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Car Collision Center, Barcelona
Mitchell, Jordan; Sachon, MarcCase P-1077-EService and Operations ManagementCar Collision Center Barcelona is a business concept developed by a group of MBA students during their MBA. It aims to remedy the market inefficiency of having many small body shops in Barcelona, resulting in higher costs and longer process times. To do so, they want to pool demand for car body work after traffic accidents in a large facility and collaborate with insurance companies. These will benefit from projected lower costs of repair and low...Starting at €8.20
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Rapid Growth through Internationalization: Applus+ - Teaching Note
Kordecka, Izabela; Ricart, Joan EnricTeaching Note DGT-45-EStrategyThis teaching note was made as teaching aid in case DG-1489-E.Starting at €0.00
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The Amango Project: Taking Online DVD Rental to Germany
Sachon, MarcCase P-1068-EService and Operations ManagementThe case describes an innovative approach to online DVD rental pioneered by Netflix in a sector hampered by short life-cycle products (movies). The industry has a supply chain that is prone to misaligned incentives between echelons, resulting in product shortages and poor customer satisfaction. Amango hopes to import this business concept pioneered by Netflix to Germany. To be able to do so, the company must copy Netflix's operating system and ma...Starting at €8.20
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Call Center Collapse
Sachon, MarcCase P-1066-EService and Operations ManagementThe case describes the problems one faces when managing a call center. Big Euro, a British company in the financial services sector, has started operations in the German-speaking market. It has installed a call center and during the first six months of operations customers complain about long waits. Big Euro is following an aggressive expansion strategy in the German market (where it offers some financial tools that are new to the market) and thu...Starting at €8.20
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Hisuesa - Hidroeléctrica del Sur de España, S.A.
Andreu i Civit, Rafael; Ricart, Joan Enric; Valor Sabatier, JosepCase SI-8-EKnowledge and CommunicationStarting at €8.20
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Indutech AG
Ricart, Joan Enric; Welsch J.Case AD-198-EEconomicsA new matrix organization leads to problems at Indutech. Two vice presidents disagree on personnel policies concerning their mutual subordinates. The CEO then devises a voting procedure for the selection of personnel. Soon after this, the procedure has to be applied and the CEO is surprised by the outcome. The situation may be analyzed with game theory.Starting at €8.20
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Negotiation 2: Distributive negotiation
Ricart, Joan EnricTechnical Note ASEN-116-EEconomicsStarting at €8.20
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Negotiation 3: Integrative negotiation
Ricart, Joan EnricTechnical Note ASEN-117-EEconomicsStarting at €8.20