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Queue Management: Methodology for Basic Queue Analysis
Lago, Alejandro; Martínez de Albéniz, VictorTechnical Note PN-441-EService and Operations ManagementThis technical note gives a brief account of the methodology for dealing with stochastic queue problems in an analytic way. It is intended to be a guide for the reader to follow the process step by step. This document complements technical note PN-427 which gives a more detailed description of queue phenomena.Starting at €8.20
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Change Management in Coaching
Larburu A.; Poelmans, StevenTechnical Note DPON-68-ELeadership and People ManagementOne of the key skills in successful coaching is change management in third parties. Managing the changes affecting the coached party is the essential content or objective of the process: the coached party's change and learning process. To this end, we will work on the management of: 1) the real context (the day-to-day environment of the coached party, i.e., action); 2) the mental context (the perceptions the coached party constructs, based on rea...Starting at €8.20
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The Action Orientation of the Coach
Larburu A.; Poelmans, StevenTechnical Note DPON-69-ELeadership and People ManagementAgroinnovation is a European business that is part of a worldwide group that is the market leader in seed and plant protection and which produces products essential in modern agriculture. In recent years there have been two important changes: the use of new technologies in the client interface (B2B) and the move to an open-plan office. Technological change has simplified and streamlined many of our systems. They open new ways of offering services...Starting at €8.20
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Communication in Coaching
Larburu A.; Poelmans, StevenTechnical Note DPON-67-ELeadership and People ManagementWhen implementing a process, a coach uses many different tools. However, all the techniques, theories and processes the coach applies have one thing in common: communication. Communication is a fundamental skill in coaching. The aim of this note is therefore to delve into the communication process and the variables involved in communication, and to review the different communication techniques in the different phases of the coaching process: unde...Starting at €8.20
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Group Decision Making
Sahibzada, Khatera; Stepanova, Olena; Poelmans, StevenTechnical Note DPON-44-ELeadership and People ManagementThe aim of group decision making is ultimately to develop and manage a successful and profitable organization. One way of doing so is to be aware of the processes and dynamics that occur in group decision making. Organizational teams need to fully understand and take into consideration all factors, individual, organizational, and cultural, in order to strategize the best approach to a decision. By adopting a systems approach, they can develop a ...Starting at €8.20
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Inventory-Based Lending Industry Note
Foley, C. Fritz; Raman, Ananth; Craig, Nathan C.Case HBS-612057-EService and Operations ManagementInventory-based lending is a form of asset-based lending used by retailers and wholesalers. This note describes the development and the current state of the inventory-based lending industry.Starting at €8.20
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Launching flexible work-arrangements within Procter & Gamble EMEA (A)
Andrews, W.; Poelmans, StevenCase FH-716-ELeadership and People ManagementHelena Josue, HR manager for Western Europe at Procter & Gamble, was meeting significant resistance to the flexible work arrangements that had been launched across Europe. This was strange because the introduction of the work/life policies had been meticulously prepared, and systematically deployed, with the support of top management and promotional materials. At first, things had seemed to go well. Some managers had taken to the policies more th...Starting at €8.20
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Allianz: The Iberian Project
Lago, Alejandro; Moscoso, PhilipCase P-1107-EInnovation and Change, Leadership and People Management, Service and Operations ManagementIn December 2007, the Allianz Group created a special taskforce to study the possible integration of the subsidiaries in Spain and Portugal. The different alternatives to be analyzed ranged from a complete merger of the two companies to sharing only some key back-office operations. Although companies in both countries had similar products and structures, their operational philosophies were rather different, since Spain had decentralized many acti...Starting at €8.20
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Gestión de colas: Metodología básica para el análisis de colas
Lago, Alejandro; Martínez de Albéniz, VictorTechnical Note PN-441Service and Operations ManagementEsta nota técnica describe resumida la metodología para tratar de manera analítica y aproximada problemas de colas estocásticas. La nota es una guía para que el lector pueda seguir el procedimiento paso a paso. El documento complementa la nota técnica PN-427, donde se puede encontrar una descripción más detallada de los fenómenos de colas.Starting at €8.20
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Promoción y carrera dual (A)
Chinchilla, Nuria; Poelmans, StevenCase FH-718Leadership and People ManagementEl caso explica la difícil decisión que debe tomar un matrimonio de trasladarse a un país lejano, que implica para la esposa el abandono de su trabajo y de sus posibilidades de promoción y carrera.Starting at €8.20