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Queue Management: Methodology for Basic Queue Analysis
Lago, Alejandro; Martínez de Albéniz, VictorTechnical Note PN-441-EService and Operations ManagementThis technical note gives a brief account of the methodology for dealing with stochastic queue problems in an analytic way. It is intended to be a guide for the reader to follow the process step by step. This document complements technical note PN-427 which gives a more detailed description of queue phenomena.Starting at €8.20
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Antilugía, S.A.
Gómez, Sandalio; Sánchez-Runde, CarlosCase DP-95-ELeadership and People ManagementStarting at €8.20
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Hailing a New Era: Haier in Japan (A and B) - Teaching Note
Sánchez-Runde, Carlos; Lee, Yih-Teen; Reiche, SebastianTeaching Note DPOT-70-ELeadership and People ManagementFounded in 1984 by Zhang Ruimin, current CEO of the company, Haier has rapidly grown from a small refrigerator plant in Qingdao, China, to a global leader in home appliances. As one of the most valuable brands in China, Haier designs, manufactures and sells various home appliances including refrigerators, air conditioners and washing machines in over 100 countries. Since 2006, Haier has aggressively expanded its international presence, aiming to ...Starting at €0.00
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Allianz: The Iberian Project
Lago, Alejandro; Moscoso, PhilipCase P-1107-EInnovation and Change, Leadership and People Management, Service and Operations ManagementIn December 2007, the Allianz Group created a special taskforce to study the possible integration of the subsidiaries in Spain and Portugal. The different alternatives to be analyzed ranged from a complete merger of the two companies to sharing only some key back-office operations. Although companies in both countries had similar products and structures, their operational philosophies were rather different, since Spain had decentralized many acti...Starting at €8.20
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El reto de conciliar la vida familiar y la vida profesional
Sánchez-Runde, Carlos; Ortíz E.Technical Note DPN-44Leadership and People ManagementAnte los cambios actuales que afectan al trabajo, la familia y las relaciones entre trabajo y familia, es necesario definir criterios de conciliación entre las esferas familiar y profesional. Esta nota técnica repasa las tendencias del cambio social, los efectos del cambio en el trabajo y la familia, las posibilidades y criterios de concierto entre trabajo y familia, y el papel de la familia en la determinación de la involucración de sus miembros...Starting at €8.20
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Gestión de colas: Metodología básica para el análisis de colas
Lago, Alejandro; Martínez de Albéniz, VictorTechnical Note PN-441Service and Operations ManagementEsta nota técnica describe resumida la metodología para tratar de manera analítica y aproximada problemas de colas estocásticas. La nota es una guía para que el lector pueda seguir el procedimiento paso a paso. El documento complementa la nota técnica PN-427, donde se puede encontrar una descripción más detallada de los fenómenos de colas.Starting at €8.20
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Winston Products (A)
Sánchez-Runde, CarlosCase DP-116Leadership and People ManagementEl director de producción de Winston Products, una empesa mediana de fabricación de muebles de Portland, Oregón, tiene que decidir qué hacer con el encargado del turno de tarde, que parece estar estableciendo formas participativas de organización de la producción contra el parecer de la dirección y con la oposición de otros mandos de la emrpresa.Starting at €8.20
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Seat: The Dissolution of the Workers' Committee (C)
Quintanilla, Javier; Gómez, Sandalio; Pin Arboledas, José Ramón; Sánchez-Runde, CarlosCase DP-137-ELeadership and People ManagementThis case narrates what happened after the dissolution of SEAT's Workers' Committee, including the outcome of the Trade Union elections in October 1990.Starting at €5.74
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Winston Products (A)
Sánchez-Runde, CarlosCase DP-116-ELeadership and People ManagementStarting at €8.20
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Fecsa
Gómez, Sandalio; Sánchez-Runde, CarlosCase DP-97Leadership and People ManagementSe describe la introducción de un nuevo sistema de retribución y evaluación del desempeño para el personal técnico excluido del convenio colectivo en FECSA.Starting at €8.20