This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
-
Taco Bell Corp. (Spanish Version)
Schlesinger, Leonard A.; Hallowell, RogerCase HBS-602S03Service and Operations ManagementJohn Martin, director general de Taco Bell, trae a la compañía en línea con sus competidores a través de un cambio gradual durante la década de 1980. A principios de 1990, que adopta enfoques innovadores para mejorar los niveles de servicio al tiempo que reduce los precios, proporcionando una clara ventaja competitiva. Ilustra el poder del pensamiento innovador en una industria de servicios y demuestra la importancia de un enfoque coordinado y ho...Starting at €8.20
-
Basel II: Operational Risk in Financial Institutions
Soley, Jorge; Rahnema Alavi, AhmadTechnical Note FN-537-EFinance, Service and Operations ManagementThis note explains the concept of operational risk in financial entities. This new concept has been introduced by Basel II as a new requirement in the calculation of the own funds required by financial entities in order to achieve a more solvent financial system. Operational risk is understood to mean "The risk of losses resulting from inadequate and/or erroneous internal processes, personnel, systems or external events." Companies' results, and ...Starting at €8.20
-
State Finance Agencies
Soley, JorgeTechnical Note FN-400-EFinanceIn many countries; in practically all of Europe, most of Latin America, and even in the U.S., there are financial agencies, which normally act as credit agencies, and which are used to finance: Medium to long-term credit operations in strategic projects in the country, and as development banks, supporting the formation of fixed capital and the intermediation of companies, especially SMEs.Starting at €8.20
-
Corporate Governance of Credit Institutions
Soley, Jorge; Liechtenstein, HeinrichTechnical Note FN-544-EFinanceThe note reviews the main corporate governance rules worldwide for listed banks: the OECD Principles, the IOSCO (International Organization of Securities Commissions) Principles, the Financial Services Action Plan in the EU, and the Sarbanes-Oxley Act in the US. It continues with a discussion of the Basel Committee recommendations on corporate governance in banks. The application of the general rules to the particular circumstances of the banking...Starting at €8.20
-
Value at Risk (VaR) as a Risk Measure in the Treasury and Capital Markets Area
Soley, JorgeTechnical Note FN-433-EFinanceThis note analyzes the VaR (Value at Risk) method used to evaluate risks incurred by credit institutions' financial and capital market activities. It explains the different methods used for calculating VaR, and the contributions of VaR to compliance with the regulatory framework, the measurement of market risks, the evaluation of the management and of the limits on negotiation portfolios.Starting at €8.20
-
Private Equity
Soley, JorgeTechnical Note FN-301-EFinanceThis note explains the characteristics of the risk capital sector in Spain and other countries. It discusses the different ways in which risk capital is managed, and the legal and fiscal framework of risk capital in Spain, depending on its form: risk capital funds and companies. The case also presents a broad outline of the different types of risk capital players: private capital companies and funds, regional industrial development societies, and...Starting at €8.20
-
Operating Leases
Soley, JorgeTechnical Note FN-428-EFinanceThe note refers to the operating leases regulated in IAS 17, as an alternative to financial leasing (full pay-out lease). Commercial features are analyzed (we need to bear in mind that operating leases are known in Spain as "renting" and, in France, as a "location longue durée"), focusing especially on the automobile and technology sectors. It also factors in the accounting aspect, from the standpoint of both lessor and lessee.Starting at €8.20
-
MIFID (Market in Financial Instruments Directive)
Soley, Jorge; Zozaya E.Technical Note FN-550-EFinanceThis technical note talks about the European directive MiFID (Markets in Financial Instrument Directive) (*) which has completely changed its operation models in capital markets. (*) This directive became effective on Nov.1, 2007. The objectives are the following: -To protect the client and the individual investor. -To regulate the behavior of investment service companies. -To complete the European Union financial services market Main new points ...Starting at €8.20
-
The Organisational Structure of Banking Supervision
Soley, JorgeTechnical Note FN-536-EFinanceThis technical note justifies the existence of a system for supervising credit agencies on the basis of their characteristics, implicit systemic risk, and for the economy in general. It analyses the pros and cons of supervision within the central bank, or by an independent body. It indicates that there are no simple solutions, and that the solution depends on whether it is an emerging or a developed economy.Starting at €8.20