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Caso de estudio: Un inversionista ngel con una agenda personal
Herzlinger, Regina E.; Munoz-Seca, BeatrizArticle HBS-R1103MEntrepreneurshipGloria Londoño, el dueño de una cadena de centros de día innovadoras e integrales para las personas mayores en España, se ofrece 3 millones de euros por Victor Serna, un acaudalado médico-inversor. A cambio, Serna quiere una participación del 25%, un puesto en la junta, un voto en todas las decisiones estratégicas, y la posibilidad de liquidar su posición en cinco años, ya sea a través de una oferta pública o una venta. Sus términos no son negoci...Starting at €8.20
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Madrileña Red de Gas (A): Reinventing the Company With the Motto "Our Customers Must Not Suffer"
Munoz-Seca, BeatrizCase P-1184-EService and Operations ManagementThe CEO of MRG (Madrileña Red de Gas) wanted to reinvent his company as if it existed in an open market and not in the current regulated one. Using Professor Muñoz-Seca's SPDM (Service Problem Driven Management) framework, a conceptual scheme for operations in service companies, the MRG management team changed how they structured their service by establishing their own operational structure and working with the operational structure of their part...Starting at €8.20
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Madrileña Red de Gas (B): Reinventing the Company With the Motto "Our Customers Must Not Suffer"
Munoz-Seca, BeatrizCase P-1185-EService and Operations ManagementThe CEO of MRG (Madrileña Red de Gas) wanted to reinvent his company as if it existed in an open market and not in the current regulated one. Using Professor Muñoz-Seca's SPDM (Service Problem Driven Management) framework, a conceptual scheme for operations in service companies, the MRG management team changed how they structured their service by establishing their own operational structure and working with the operational structure of their part...Starting at €5.74
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Petróleos del Mediterráneo, S. A.: Systems Department
Ribera, JaumeCase P-1074-EService and Operations ManagementThis case presents the situation in the information systems department of a small gasoline supply company, which receives a large number of requests for projects and has a hard time prioritizing, planning and controlling them. The departmental manager decides to create a projects office to help him manage the project flows and to put the department in order. The case offers a snapshot of the department's situation, with the list of outstanding pr...Starting at €8.20
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Fundas Fuentes - Ejercicio
Ribera, Jaume; Rosenmöller, MagdaExercise PE-33Service and Operations ManagementFundas Fuentes se preocupa por las demoras en servir los pedidos. A partir de una lista mensual de albaranes de entrega y de los envíos realizados el encargado del almacen se pregunta que mejoras en las entregas se producirían si se trabajaran algunas horas extras o si se incorporara otra persona al almacén. Fundas Fuentes is worried about late deliveries to customers. Froma a monthly report of number of orders received and shipments made, the wa...Starting at €8.20
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Tuixen recreation Park - Exercise
Ribera, JaumeExercise PE-4-EService and Operations ManagementStarting at €8.20
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Sant Llorenç Tollway - Exercise
Ribera, JaumeExercise PE-8-EService and Operations ManagementStarting at €8.20
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Kristen's Cookies Company Revisited (A) - Exercise
Ribera, JaumeExercise PE-10-EService and Operations ManagementStarting at €8.20