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Marketing Analysis Toolkit: Customer Lifetime Value Analysis
Steenburgh, Thomas; Avery, JillCase HBS-511029-EMarketingCustomers are increasingly being viewed as assets that bring value to the firm. Customer lifetime value is a metric which allows managers to understand the overall value of their customer base and relate it to three customer strategies firms employ: asset acquisition - attracting new customers to the firm, asset maximization - maximizing the value the firm extracts from each customer, and asset retention - retaining existing customers for the lon...Starting at €8.20
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Vestas' World of Wind
Steenburgh, Thomas; Corsi, ElenaCase HBS-511121-EMarketingTo maximize their effectiveness, color cases should be printed in color. The wind turbine manufacturer Vestas launched the industry's first highly localized and customized new product launch campaigns which used also new tools such as web 2.0 platforms. Used to operate in a market where demand exceeded supply, Vestas had lost contact with its customer base and had a limited marketing budget, mainly used to finance global media advertisement campa...Starting at €8.20
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Better World Books, Teaching Note
Norton, Michael I.; Avery, Jill; Wilson, Fiona; Steenburgh, ThomasTeaching Note HBS-512106-EMarketingTeaching Note for 511057.Starting at €0.00
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HubSpot: Lower Churn though Greater CHI
Martinez-Jerez, F. Asis; Steenburgh, Thomas; Avery, Jill; Brem, LisaCase HBS-110052-EAccounting and ControlHubSpot, a web marketing startup is under pressure from VCs to rapidly acquire new customers and to maintain a low level of customer churn. In the case, students explore the drivers of customer churn and uncover opportunities to increase customer retention across the customer selection, selling, and training processes. Students assess a metric, CHI (Customer Happiness Index) which HubSpot uses to predict which customers will churn, and suggest al...Starting at €8.20
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Pitch Yourself!
Steenburgh, Thomas; Norton, Michael I.Case HBS-508039-EMarketingHelps students develop an elevator pitch for their most important asset--themselves. Before class students are asked to interview a potential employer and to develop preliminary elevator pitches. Once in class, students work through an exercise that helps them refine their elevator pitches and better understand several key marketing principles. Leads to an engaging and thought-provoking discussion.Starting at €8.20
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Marketing Analysis Toolkit: Market Size and Market Share Analysis
Steenburgh, Thomas; Avery, JillCase HBS-510081-EMarketingMarketers frequently need to estimate the size of their markets -- both for existing products so that sales forecasts can be developed, and for new products so that market opportunities can be assessed. This toolkit enables students to size a market and generate a sales forecast using a market build-up methodology. Students learn to measure market demand and company demand and calculate market and product penetration rates and market share. The n...Starting at €8.20
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Delivering Customer Centricity (Spanish version)
Steenburgh, Thomas; Avery, JillCase HBS-517S12MarketingThis case introduces the concept of customer centricity and traces its development at EMC, the world's leading data storage hardware and information management software company. EMC's customers had historically relied on EMC salespeople to guide them through the complex, consultative buying process. However, with the rise of social media, prospective customers are getting more of the information they require earlier in the purchase process online...Starting at €8.20
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Sell Yourself! (Spanish Version)
Steenburgh, Thomas; Norton, Michael I.Case HBS-517S21MarketingAyuda a los estudiantes a desarrollar un argumento de venta eficaz para su mayor activo - a sí mismos. Además, amplía su comprensión de cómo los vendedores venden productos y servicios. Antes de la clase, se les pide a los estudiantes para entrevistar a un posible empleador y para desarrollar un argumento de venta preliminar. Una vez en clase, los estudiantes trabajan a través de un ejercicio que ayuda a refinar el argumento de venta y comprender...Starting at €8.20
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Target the Right Market (HBR Case Study)
Avery, Jill; Steenburgh, ThomasArticle HBS-R1210X-EStrategySparkPlace is a two-year-old business with a hot new product: software that manages and measures the effectiveness of permission-based marketing campaigns for social media. The company is in the process of deciding on which of two customer segments to focus its strategy. Each segment has demonstrable advantages, but developing the product for and marketing to both segments simultaneously could pose big challenges. Is the argument against being "a...Starting at €8.20
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How to Sell New Products
Steenburgh, Thomas; Ahearne, MichaelArticle HBS-R1806G-ESenior leaders have great confidence in their ability to develop innovations, say the authors, but not in their ability to commercialize them. This may result from a lack of formal processes and effective talent-management strategies. Steenburgh and Ahearne suggest a new approach: Assess the skills of your salespeople systematically. Train them for knowledge and resilience rather than focusing on a product's bells and whistles. Create a psycholog...Starting at €8.20