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California Closets: Organizing the Customer Experience
Groysberg, Boris; Lobb, AnnelenaCase HBS-419004-ELeadership and People ManagementCalifornia Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to attract newer customers, members of the millennial generation. How could Barton and California Closets leverage NPS to achieve these goals?Starting at €8.20
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Swizz Beatz
Groysberg, Boris; Lobb, Annelena; Mehta, SarahCase HBS-420034-EEntrepreneurshipThis case explores the life and career of rapper and music producer Swizz Beatz. Set in 2019, it covers the evolution of Swizz's musical career and his new venture into the commercial art market.Starting at €8.20
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Munoz Group Faces Brexit
Reinhardt, Forest L.; Lobb, AnnelenaCase HBS-717006-EEconomicsIn 2016, Mu oz Group, a multifaceted agribusiness company that developed, produced, packed, imported and exported citrus, flowers, grapes, juice, and ice cream, faced an unexpected new challenge in the British public's vote for the United Kingdom to exit the European Union. The outcome of the vote led to uncertainty around investment conditions, instability in the pound, growth in anti-immigrant sentiment, and other changes. This created unusual...Starting at €8.20
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Evolving Trends in Global Trade
Roscini, Dante; Lobb, AnnelenaCase HBS-716024-EEconomicsThe note, while not intended to be historically comprehensive, explores the regulation of international trade from the period after World War II to developments in 2010, focusing on shifts in trade theory and policy as well as economic benefits and disadvantages associated with trade liberalization. The note also discusses the advantages and disadvantages of multilateral vs. bilateral or plurilateral agreements, as the latter become more common i...Starting at €8.20
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Chocolates El Rey, Teaching Plan
Deshpande, Rohit; Lobb, Annelena; Herman, KerryTeaching Note HBS-512083-EMarketingTeaching Plan for 508052.Starting at €0.00
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Lufa Farms
Alvarez, Jose B.; Mackalski, Robert; Lobb, AnnelenaCase HBS-514008-EEntrepreneurshipTo maximize their effectiveness, color cases should be printed in color. In 2013, Mohamed Hage, founder of the rooftop farming business called Lufa Farms, thought his company had reached a level of maturity where scaling the business model was the next logical step. With two greenhouses already in Canada, he was looking into other locations in the U.S. Though Lufa Farms' advanced cultivation technologies made the company stand out in its sector, ...Starting at €8.20
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BancoSol and Microfinance in Bolivia
Lal, Rajiv; Lobb, AnnelenaCase HBS-516005-EStrategyBancoSol, a microfinance bank headquartered in La Paz, Bolivia, was forced to adjust its lending strategy and business model because of a regulatory change. 60% of the bank's lending portfolio would have to move to the productive sector of the Bolivian economy by 2018, and these loans would have a controlled interest rate of 11.5%. How would BancoSol meet these targets, fulfill its mission, and remain profitable?Starting at €8.20
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GreenLight BioSciences: In Search of Impact Investment
Chu, Michael; Lobb, Annelena; Coughlin, JoniCase HBS-318072-EGreenlight Biosciences, a biotech company is in search of impact investment for its next round of financing.Starting at €8.20
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Bankruptcy in the City of Detroit
Gilson, Stuart C.; Mugford, Kristin; Lobb, AnnelenaCase HBS-215070-EService and Operations ManagementThe June, 2013 bankruptcy of the City of Detroit, Michigan was, at the time, the largest municipal bankruptcy in American history. Detroit had struggled for years with a weakening tax base, high unemployment, a heavy debt load and increasing retiree costs. These financial strains led to cuts in basic public services, declines in population, and significant urban blight. The State of Michigan appointed an Emergency Manager, Kevyn Orr, to lead the ...Starting at €8.20
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Google to Alphabet: Two Job Opportunities
Simons, Robert L.; Lobb, AnnelenaCase HBS-116046-EStrategyThis product can be used with the free Job Design Optimization Tool (JDOT), available at: hbsp.harvard.edu/jdotStarting at €8.20