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Children's Hospital and Clinics (A) (Spanish version)

Edmondson, Amy C. ; Roberto, Michael A. ; Tucker, Anita

Reference: HBS-303S23
Year: 2000
Number of pages: 28
Geographic Setting: Minnesota
Publication Date: Nov 15, 2001
Fecha de edición: Sep 25, 2002
Source: HBSP (USA)
Type of Document: Case
Industry Setting: Health care services;Hospitals

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Description

This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details. Describes the major phases of an initiative designed to transform the organization and enhance patient safety. Raises interesting questions about how to encourage candid discussion about failures while continuing to hold people accountable for their performance.

Keywords

Change management Leadership Legal liability Liability Organizational culture Organizational design Organizational structure