Designing and Managing Service Processes Module

By Landel, Robert D.

This note provides an overview of the Service Processes Module in the Darden Operations core course. Six questions are highlighted as a means of framing the backroom support services and frontline delivery of customer services.

Collection: Darden University of Virginia (USA)

Ref: DARDEN-OM-1062-E

Format: PDF

Number of pages: 1

Publication Date: Feb 21, 2003

Language: English

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Industry Setting: N/A

Designing and Managing Service Processes Module

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Designing and Managing Service Processes Module

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Designing and Managing Service Processes Module

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