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Managing Change in Operations
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Reference: DARDEN-OM-1376-E
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Number of pages: 6
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Publication Date: Dec 22, 2008
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Source: Darden University of Virginia (USA)
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Type of Document: Technical Note
Description
This note's focus is how the robustness of an organization may be due in large part to its ability to build a continuous-improvement cycle solidly into the infrastructure of its culture and operations. Students will learn that when internal or external pressures cause a company to undertake an operational improvement process such as Six Sigma or Lean, managing the human aspects of implementation is critical and utilizing the appropriate tools and the FEEL-SEE-DO-PRACTICE-OBSERVE iteration contributes to the success of change management.