Metropolitan College

  • Reference: IVEY-9B09D012-E

  • Number of pages: 2

  • Geographic Setting: Canada

  • Publication Date: Oct 22, 2009

  • Source: Ivey Business School (Canada)

  • Type of Document: Case

  • Company: Large

  • Industry Setting: Educational Services;

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Description

A manager of Student Services at a small college was very concerned about the delays and costs of processing student registrations during the annual orientation week. She glanced at recently collected data on processing times for the six major steps that the registration process required. She wondered how the process might be improved while balancing budgetary pressures to reduce costs.

Keywords

Educational Administration Process Analysis Process Design/Change Service Operations