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Exercise

OM I Gym : Operations management: Queueing

By Wagner, Laura / Carrera, Clara / Yavuz, Mirel

These exercises provide a practical introduction to queueing analysis through service operations scenarios such as pharmacies, retail, and customer service systems. Students develop intuition for balancing capacity, waiting times, utilization, and customer experience in managerial decision-making.

Collection: IESE (España)

Ref: OITE-3-E

Format: PDF

Number of pages: 7

Publication Date: Mar 11, 2026

Language: English

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Description

Learning Objective

Students will learn to apply queueing models to evaluate waiting times, utilization, and service performance in operational systems under variability and uncertainty.

It is meant to train the technical concept at home.

OM I Gym : Operations management: Queueing

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OM I Gym : Operations management: Queueing

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OM I Gym : Operations management: Queueing

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