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Case

Pharmacy Service Improvement at CVS (A) (Spanish version)

By McAfee, Andrew

CVS's retail pharmacy operations are functioning poorly and dissatisfying customers. Many customers are defecting as a result. A pharmacy service improvement team has documented the current prescription fulfillment process, its exception rates, and the problems generated by exceptions. The company must now decide how to change this process, and what information system changes to make in support of the redesigned process.

Collection: HBSP (USA)

Ref: HBS-607S26

Format: PDF

Number of pages: 13

Publication Date: Dec 14, 2005

Language: Spanish

Review date: Oct 20, 2006

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Description

Year: 2002

Geographic Setting: United States

Industry Setting: Health care services; Pharmaceuticals; Retail trade

Pharmacy Service Improvement at CVS (A) (Spanish version)

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Pharmacy Service Improvement at CVS (A) (Spanish version)

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Pharmacy Service Improvement at CVS (A) (Spanish version)

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