Six Sigma at Cintas Corporation
The green belt specialist at the Cintas Torlake facility near Toronto had four days before he was to present his recommendations to the executive steering committee (ESC) for correcting the capacity problem in the mat department, which was causing product shortages and negatively affecting customer satisfaction. The case provides data that students can use to analyze the processes used at the company for cleaning and replacing mats for its approximately 5,000 customers. The case provides students with the opportunity to develop their process and capacity analysis skills and to explore six sigma methodology.
Collection: Ivey Business School (Canada)
Ref: IVEY-9B10D009-E
Format: PDF
Number of pages: 15
Publication Date: Sep 24, 2010
Language: English
What material is included in this case:
Description
The green belt specialist at the Cintas Torlake facility near Toronto had four days before he was to present his recommendations to the executive steering committee (ESC) for correcting the capacity problem in the mat department, which was causing product shortages and negatively affecting customer satisfaction. The case provides data that students can use to analyze the processes used at the company for cleaning and replacing mats for its approximately 5,000 customers. The case provides students with the opportunity to develop their process and capacity analysis skills and to explore six sigma methodology.
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Year: 2009
Geographic Setting: Canada
Industry Setting: Administrative, Support, Waste Management and Remediation Services;
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