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    The Culture to Cultivate

    Halvorson, George C.

    • Reference: HBS-F1307F-E

    • Number of pages: 2

    • Publication Date: Jul 1, 2013

    • Source: HBSP (USA)

    • Type of Document: Article

    • Industry Setting: Health care services;Hospitals

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    Description

    The CEO of Kaiser Permanente writes that instilling a foundational culture of continuous improvement is the only way to unify an organization as large and diverse as his. People must understand how small improvements add up to big differences; they must love improving; and they must have confidence in their colleagues.

    Keywords

    Continuous improvement Organizational culture