Rewarding Our People (Spanish version)
Marilyn Winn, head of human resources at Harrah's Entertainment, must make a recommendation to the company's president and CEO about whether the existing bonus payout program is effective at motivating employees or whether it should be revised and/or replaced. A recent downturn in economic conditions led Winn to wonder whether customer service payouts were the most efficient way to make Harrah's a service-driven and customer-driven company.
Collection: HBSP (USA)
Ref: HBS-409S08
Format: PDF
Number of pages: 17
Publication Date: Jul 23, 2002
Language: Spanish
Review date: Jan 7, 2003
What material is included in this case:
Description
Marilyn Winn, head of human resources at Harrah's Entertainment, must make a recommendation to the company's president and CEO about whether the existing bonus payout program is effective at motivating employees or whether it should be revised and/or replaced. A recent downturn in economic conditions led Winn to wonder whether customer service payouts were the most efficient way to make Harrah's a service-driven and customer-driven company.
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Year: 2002
Geographic Setting: Nevada
Industry Setting: Arts, entertainment & sports
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" Rewarding Our People (Spanish version)"
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