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    A Tale of Two Managers

    Andrews, Matthew

    • Reference: HBS-HKS133-E

    • Number of pages: 4

    • Geographic Setting: Europe;United Kingdom

    • Publication Date: Sep 9, 2010

    • Source: HBSP (USA)

    • Type of Document: Case

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    Description

    This short case is intended as a vehicle instructors can use to introduce cases to a management or leadership class and to start a discussion about what organizational effectiveness looks like. The case reviews the experiences of two different managers of top English soccer teams. Students must use the information provided to advise the boards of these teams about whether the two managers deserve to be sacked. Information in the first part of the case provides information about team performance (wins and losses), manager popularity, and other factors that influence perspectives on effectiveness. The second part of the case shows decisions about who was actually sacked, which may surprise some. The two parts together allow for an interesting discussion about what organizational effectiveness is really about. HKS Case Number 1933.0

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    Keywords

    Accountability Corporate governance Decision making International business Leadership Performance appraisals Performance measurement Privacy Privatization