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IESE (España)
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Oltre Venture: la revolución del impacto (B)
Beccarini, Irene; Herrera, Ángela; Ferraro, Fabrizio; Liechtenstein, HeinrichCase SM-1670Entrepreneurship, Finance, StrategyEste caso describe la start-up y los primeros pasos de una nueva empresa de inversión de impacto de Italia: Oltre Venture. Oltre Venture, que se define a sí misma como una empresa de "capital riesgo social", había sido una de las pioneras en la inversión de impacto en Europa, con un primer fondo de inversión de ocho millones de euros y la recaudación de 29 millones para el segundo. Fundada por profesionales con muchos años de experiencia en el ám...Starting at €5.74
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Oltre Venture: The Impact Revolution (A) and (B)
Beccarini, Irene; Herrera, Ángela; Ferraro, Fabrizio; Liechtenstein, HeinrichTeaching Note SMT-122-EEntrepreneurship, Finance, StrategyThis case describes the start-up and early operation of a novel impact investing firm in Italy: Oltre Venture. Oltre Venture, which defines itself as a "social venture capital" firm, had been among the pioneers of impact investing in Europe, investing ¿8 million in its first fund, and raising ¿29 million for its second one. Founded by professionals with many years of corporate and private equity experience, Oltre Venture had developed a unique ha...Starting at €0.00
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Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134Service and Operations ManagementLa parte (B) del caso presenta dos problemáticas concretas que permiten la aplicación de las pertinentes herramientas de análisis. En primer lugar, se trata de analizar el impacto en las esperas de los clientes de la ausencia temporal de empleados, y, en segundo lugar, de comparar el servicio ofrecido por empelados experimentados o principiantes.Starting at €5.74
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Oltre Venture: The Impact Revolution (B)
Beccarini, Irene; Herrera, Ángela; Ferraro, Fabrizio; Liechtenstein, HeinrichCase SM-1670-EEntrepreneurship, Finance, StrategyThis case describes the start-up and early operation of a novel impact investing firm in Italy: Oltre Venture. Oltre Venture, which defines itself as a "social venture capital" firm, had been among the pioneers of impact investing in Europe, investing ?8 million in its first fund, and raising ?29 million for its second one. Founded by professionals with many years of corporate and private equity experience, Oltre Venture had developed a unique ha...Starting at €5.74
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Oltre Venture: The Impact Revolution (A)
Beccarini, Irene; Herrera, Ángela; Ferraro, Fabrizio; Liechtenstein, HeinrichCase SM-1669-EEntrepreneurship, Finance, StrategyThis case describes the start-up and early operation of a novel impact investing firm in Italy: Oltre Venture. Oltre Venture, which defines itself as a "social venture capital" firm, had been among the pioneers of impact investing in Europe, investing ?8 million in its first fund, and raising ?29 million for its second one. Founded by professionals with many years of corporate and private equity experience, Oltre Venture had developed a unique ha...Starting at €8.20
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Oltre Venture: la revolución del impacto (A)
Beccarini, Irene; Herrera, Ángela; Ferraro, Fabrizio; Liechtenstein, HeinrichCase SM-1669Entrepreneurship, Finance, StrategyEste caso describe la start-up y los primeros pasos de una nueva empresa de inversión de impacto de Italia: Oltre Venture. Oltre Venture, que se define a sí misma como una empresa de "capital riesgo social", había sido una de las pioneras en la inversión de impacto en Europa, con un primer fondo de inversión de ocho millones de euros y la recaudación de 29 millones para el segundo. Fundada por profesionales con muchos años de experiencia en el ám...Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133Service and Operations ManagementEn el año 2012, el banco BBVA, uno de los principales a nivel mundial, se plantea cómo mejorar la operativa de sus oficinas bancarias de forma que prospere el servicio al cliente, a la vez que se reducen los costes. Todo ello teniendo en cuenta que es un canal al que se desea darle un enfoque más comercial en la actualidad.Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134-EService and Operations ManagementPart (B) of the case presents two specific problems which allow for the application of relevant tools for analysis. The first aim is to analyze the impact of temporary employee absences on customer waiting times and the second is to compare the service offered by experienced cashiers vs. beginners.Starting at €5.74