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  1. Case

    Insuring the future: Santalucía's digital transformation (Portuguese version)

    By Zamora, Javier / Sastre Boquet, Isaac
    Information Technologies
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: OIT-12-PT
    Published: Oct 31, 2023
    Format: PDF
    Pages: 26
    Language: Portuguese Portugal
    €8.53 PVP Institution
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  2. Case

    Artificial Intelligence at Arriaga Asociados: Paralegal or partner (Portuguese version)

    By Zamora, Javier / Valor Sabatier, Josep / Calvo, Eduard ...
    Information Technologies
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: OIT-23-PT
    Published: Oct 31, 2023
    Format: PDF
    Pages: 23
    Language: Portuguese Portugal
    €8.53 PVP Institution
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  3. Case

    A path through the cloud: Saving PrivatBank's IT operations during the war in Ukraine (Portuguese version)

    By Valor Sabatier, Josep / Zamora, Javier / Lago, Alejandro ...
    Information Technologies
    Service and Operations Management
    Collection: IESE (España)
    Ref.: OIT-49-PT
    Published: Sep 6, 2024
    Format: PDF
    Pages: 23
    Language: Portuguese Portugal
    €8.53 PVP Institution
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  4. Case

    Granavista Sistemas (GV) (Portuguese version)

    By Riverola, Josep / Munoz-Seca, Beatriz
    Service and Operations Management
    Collection: IESE (España)
    Ref.: P-1036-PT
    Published: Jun 11, 2002
    Format: PDF
    Pages: 14
    Language: Portuguese Portugal
    €8.53 PVP Institution
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  5. Case

    The Neonatal Service of the Hospital 12 de Octubre in Madrid (Portuguese version)

    By Munoz-Seca, Beatriz
    Service and Operations Management
    Collection: IESE (España)
    Ref.: P-1124-PT
    Published: Jan 21, 2013
    Reviewed: Feb 18, 2013
    Format: PDF
    Pages: 18
    Language: Portuguese Portugal
    €8.53 PVP Institution
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  6. Case

    Madrileña Red de Gas (A): Reinventing the Company With the Motto "Our Customers Must Not Suffer" (Portuguese version)

    By Munoz-Seca, Beatriz
    Service and Operations Management
    Collection: IESE (España)
    Ref.: P-1184-PT
    Published: Jul 9, 2020
    Format: PDF
    Pages: 20
    Language: Portuguese Portugal
    €8.53 PVP Institution
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  7. Supplementary Case

    Madrileña Red de Gas (B): Reinventing the Company With the Motto "Our Customers Must Not Suffer" (Portuguese version)

    By Munoz-Seca, Beatriz
    Service and Operations Management
    Collection: IESE (España)
    Ref.: P-1185-PT
    Published: Jul 9, 2020
    Format: PDF
    Pages: 11
    Language: Portuguese Portugal
    €6.21 PVP Institution
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  8. Exercise

    Netflix: from DVD-by-mail to streaming (Portuguese version)

    By Lago, Alejandro / Moscoso, Philip / Sastre Boquet, Isaac
    Information Technologies
    Service and Operations Management
    Innovation and Change
    Collection: IESE (España)
    Ref.: PE-84-PT
    Published: Feb 8, 2021
    Format: PDF
    Pages: 17
    Language: Portuguese Portugal
    €8.53 PVP Institution
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  9. Technical Note

    Action Variables (Portuguese version)

    By Munoz-Seca, Beatriz / Riverola, Josep
    Service and Operations Management
    Collection: IESE (España)
    Ref.: PN-411-PT
    Published: Sep 1, 2000
    Reviewed: Nov 1, 2000
    Format: PDF
    Pages: 66
    Language: Portuguese Portugal
    €8.53 PVP Institution
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  10. Technical Note

    The Service Activity Sequence (SAS) (Portuguese version)

    By Munoz-Seca, Beatriz
    Service and Operations Management
    Collection: IESE (España)
    Ref.: PN-481-PT
    Published: Nov 20, 2011
    Format: PDF
    Pages: 15
    Language: Portuguese Portugal
    €8.53 PVP Institution
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