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IESE (España)
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¿Qué sabemos de los altos directivos de éxito
Ricart, Joan Enric; Llopis, Jaume; Pastoriza, DavidTechnical Note SMN-677Corporate GovernanceEn este capítulo se revisan una serie de puntos que deben ser centrales en cualquier debate sobre alta dirección: la importancia del alto directivo, qué hace el alto directivo, por qué hace lo que hace, y cómo debe ser la alta dirección en el futuro. En nuestro camino a lo largo de cada uno de estos puntos nos apoyamos en gigantes del "management", como Peter Drucker, John Kotter, Henry Mintzberg, Donald Hambrick, Sumantra Ghoshal y C.A. Bartlet...Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134Service and Operations ManagementLa parte (B) del caso presenta dos problemáticas concretas que permiten la aplicación de las pertinentes herramientas de análisis. En primer lugar, se trata de analizar el impacto en las esperas de los clientes de la ausencia temporal de empleados, y, en segundo lugar, de comparar el servicio ofrecido por empelados experimentados o principiantes.Starting at €5.74
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Prioridades en la agenda de la alta dirección
Pastoriza, David; Ricart, Joan EnricTechnical Note DGN-649StrategyLas prioridades básicas en la agenda de un alto directivo deberían estar presentes cuando éste se enfrenta a su trabajo del día a día. La práctica nos muestra, sin embargo, un directivo preocupado por los problemas urgentes que se derivan de la incertidumbre del negocio, un entorno turbulento, y los movimientos de la competencia. En este escenario incierto preguntas importantes como: ¿qué nos proponemos?, ¿quiénes somos?, ¿cómo queremos competir?...Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Changing the Role of the General Manager. An Evolutionary Perspective
Pastoriza, David; Ricart, Joan EnricTechnical Note DGN-650-EStrategyWe are constantly bombarded with news about managerial excellence and ineptitude, executives saving and destroying companies, or shareholders asking for the replacement of executives, in the search for promising new talents able to rescue a firm from awkwardness. As Mintzberg said: "No job is more vital to our society than that of the manager. It is the manager who determines whether our social institutions serve us well or whether they squander...Starting at €8.20
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Shifting alliances in the golf industry: The PGA Tour, the European Tour, and the Saudi Public Investment Fund (A, B and C) - Teaching note
Pastoriza, David; Ariño, Africa; Calleja, RicardoTeaching Note SMT-148-ECorporate Governance, StrategyThis case describes the genesis of the competitive battle and settlement between the PGA TOUR and European Tour, the two main professional golf circuits in the world. Then, it describes the irruption of LIV Golf, a Saudi-backed golf league, which changed the status quo in the industry. The structure of the case is as follows: In part A of the case (March 2020-July 2021), we describe the struggles of the PGA TOUR and the European Tour during the C...Starting at €0.00
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Shifting alliances in the golf industry: The PGA Tour, the European Tour, and the Saudi Public Investment Fund (C)
Pastoriza, David; Ariño, Africa; Calleja, RicardoCase SM-1759-ECorporate Governance, StrategyThis case describes the genesis of the competitive battle and settlement between the PGA TOUR and European Tour, the two main professional golf circuits in the world. Then, it describes the irruption of LIV Golf, a Saudi-backed golf league, which changed the status quo in the industry. The structure of the case is as follows: In part A of the case (March 2020-July 2021), we describe the struggles of the PGA TOUR and the European Tour during the C...Starting at €5.74
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Shifting alliances in the golf industry: The PGA Tour, the European Tour, and the Saudi Public Investment Fund (A)
Pastoriza, David; Ariño, Africa; Calleja, RicardoCase SM-1757-ECorporate Governance, StrategyThis case describes the genesis of the competitive battle and settlement between the PGA TOUR and European Tour, the two main professional golf circuits in the world. Then, it describes the irruption of LIV Golf, a Saudi-backed golf league, which changed the status quo in the industry. The structure of the case is as follows: In part A of the case (March 2020-July 2021), we describe the struggles of the PGA TOUR and the European Tour during the C...Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (B) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134-ZHService and Operations ManagementPart (B) of the case presents two specific problems which allow for the application of relevant tools for analysis. The first aim is to analyze the impact of temporary employee absences on customer waiting times and the second is to compare the service offered by experienced cashiers vs. beginners.Starting at €5.74