Business Process Outsourcing: Banco Urquijo Outsources its Back-Office to IBM Business Consulting Services

By López, C. / Andreu i Civit, Rafael / Valor Sabatier, Josep / Sieber, Sandra

This case discusses Banco Urquijo's decision to carry out an externalization of its administrative processes, signing a Business Process Outsourcing (BPO) agreement for five years with IBM Global Services. The risks of the decision are analyzed, and are compared with the potential benefits resulting not just from cost savings but also from savings derived from improvements in its competitive positioning.

Collection: IESE (España)

Ref: SI-143-E

Format: PDF

Number of pages: 22

Publication Date: Apr 1, 2004

Language: English, Spanish

Description

Year: 2003

Geographic Setting: España

Business Process Outsourcing: Banco Urquijo Outsources its Back-Office to IBM Business Consulting Services

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Business Process Outsourcing: Banco Urquijo Outsources its Back-Office to IBM Business Consulting Services

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Business Process Outsourcing: Banco Urquijo Outsources its Back-Office to IBM Business Consulting Services

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