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Business Process Outsourcing: Banco Urquijo Outsources its Back-Office to IBM Business Consulting Services

López, C. ; Andreu i Civit, Rafael ; Valor Sabatier, Josep ; Sieber, Sandra

Reference: SI-143-E
Year: 2003
Number of pages: 22
Geographic Setting: España
Publication Date: Apr 1, 2004
Source: IESE (España)
Type of Document: Case

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Description

This case discusses Banco Urquijo's decision to carry out an externalization of its administrative processes, signing a Business Process Outsourcing (BPO) agreement for five years with IBM Global Services. The risks of the decision are analyzed, and are compared with the potential benefits resulting not just from cost savings but also from savings derived from improvements in its competitive positioning.

Keywords

consulting Information systems Outsourcing and Subcontracting