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Supplementary Case

Managing Queues in Bank Branches: BBVA Case (B)

By Flores Alonso, Juan Enrique / Chinchetru, Iker / Moscoso, Philip

Part (B) of the case presents two specific problems which allow for the application of relevant tools for analysis. The first aim is to analyze the impact of temporary employee absences on customer waiting times and the second is to compare the service offered by experienced cashiers vs. beginners.

Collection: IESE (España)

Ref: P-1134-E

Number of pages: 4

Publication Date: Dec 9, 2014

Language: English, Spanish, Chinese

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Description

Year: 2012

Geographic Setting: North America, South America

Industry Setting: Financial

Learning Objective

Using I-O curves and models for analyzing stochastic waiting lines.

Managing Queues in Bank Branches: BBVA Case (B)

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Managing Queues in Bank Branches: BBVA Case (B)

What material is included in this case:

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Managing Queues in Bank Branches: BBVA Case (B)

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