This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Vitalia Franchise
Herzlinger, Regina E.; Munoz-Seca, BeatrizCase HBS-311035-ECathy Hoffmann has rapidly grown her novel facilities for day care therapy for elders with mild cognitive and physical problems. But she needs to decide whether to franchise or own the next expansion.Starting at €8.20
-
Chamonix, S.A.
Munoz-Seca, Beatriz; Riverola, JosepCase P-711Service and Operations ManagementUna empresa dedicada al diseño de productos de tecnología avanzada, se enfrenta con ofrecer una carrera profesional a sus técnicos. El caso se presta a discutir las ventajas e inconvenientes del "Modelo Y" de desarrollo profesional y su implementación.Starting at €8.20
-
Cersa
Munoz-Seca, BeatrizCase DP-74Leadership and People ManagementCersa es una empresa que ha sufrido un fuerte proceso de reconversión. Su director general se percata de que la nueva estrategia no está siendo asimilada y que existe un problema de comunicación e integración en los objetivos. (Also available in English).Starting at €8.20
-
Propensa
Munoz-Seca, Beatriz; Suárez-Cantón N.Case P-826-EService and Operations ManagementStarting at €8.20
-
Indec
Munoz-Seca, Beatriz; Riverola, JosepCase P-796-EService and Operations ManagementStarting at €8.20
-
Q 301
Munoz-Seca, Beatriz; Riverola, JosepCase DP-78-ELeadership and People ManagementStarting at €8.20
-
Museo Nacional del Prado
Marco, Elvira; Munoz-Seca, Beatriz; Riverola, JosepCase P-1095-ELeadership and People Management, Service and Operations ManagementThe case study analyzes the changes implemented by the Museo del Prado on the basis of Law 46/2003 of November 25, which gave it financial and operational autonomy and set the groundwork for its self-financing. Some of the issues discussed in this case include the museum's reorganization, its intense exhibition activity and the policy of partnerships with firms through its sponsorship program. The study also considers the new management challen...Starting at €8.20
-
Management by Objectives in the INI Group
Munoz-Seca, BeatrizCase DP-76-ELeadership and People ManagementStarting at €8.20
-
AVE: Sustainable Service or Self-reinvention
Munoz-Seca, BeatrizCase P-1168-EService and Operations ManagementThis case discusses the actions taken by the Renfe High-Speed Business Unit from when it was created until it won the European Quality Prize. The Business Unit is now facing new challenges in a deregulated environment and with expanded services. This publication is based on the case AVE and the Quest for Outstanding Service by the same authorStarting at €8.20
-
The Neonatal Service of the Hospital 12 de Octubre in Madrid
Munoz-Seca, BeatrizCase P-1124-EService and Operations ManagementThe case describes the service experience at the Neonatal Unit of the Hospital 12 de Octubre. It starts with a description of the activities of the Unit, and goes on to explain how the service is organized and how the use of a specific methodology assists in problem solving. The Unit is focused on understanding client needs that are not implicitly described and providing solutions and alternatives for demands that are not formally made.Starting at €8.20