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Pacific National Industries, Inc.
West, June A.; Haskins, Mark E.Case DARDEN-G-0646-EKnowledge and CommunicationEric Walsh, newly promoted director of aviation for Pacific National Industries, Inc. (PNI), is one week away from having to make his very first presentation to the company’s COO and CFO. PNI is one of the country’s largest chemical companies, and maintained four aircraft and a team of flight and maintenance crewmembers to facilitate executive travel to and from the company’s many plants and operating complexes. Walsh enters his new position and ...Starting at €8.20
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Miles from Home: Transforming the Poorest, Most Expansive School Districts in New Mexico
West, June A.; Gibbs, SheaCase DARDEN-BC-0266-EKnowledge and CommunicationWhat specific actions can a school district take to spur dramatic improvement? This case details a partnership between the school board of one of the poorest-performing educational districts in New Mexico and the University of Virginia’s Darden/Curry Partnership for Leaders in Education (Darden/Curry PLE). The Darden/Curry PLE turnaround approach helps transform low-performing schools into high-performing schools and allows administrators to iden...Starting at €8.20
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Managing Virtual Teams (A) - Teaching Note
West, June A.Teaching Note DARDEN-BC-0210TN-EKnowledge and CommunicationTeaching note for product BC-0210Starting at €0.00
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Network Analysis: What Is It?
West, June A.; Kelley, Erin; Malouf, SanaTechnical Note DARDEN-BC-0247-EKnowledge and CommunicationThis technical note is used in Darden's first year "Business Communications" course. This technical note examines the organizational structure of the network and provides a brief introduction to network analysis: What is it? Why do it? What are the implications? How can companies best implement it to highlight the strengths and power of networks and minimize the flaws and fragilities?Starting at €8.20
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Wells Fargo Circles the Wagons: Communicating during a Crisis - Teaching Note
West, June A.; Craddock, JennyTeaching Note DARDEN-BC-0263TN-EKnowledge and CommunicationTeaching note for product BC-0263Starting at €0.00
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Wells Fargo Circles the Wagons: Communicating during a Crisis
West, June A.; Craddock, JennyCase DARDEN-BC-0263-EKnowledge and CommunicationIn October 2016, Timothy Sloan, the newly appointed CEO of American banking giant Wells Fargo, faced a massive public-relations crisis. A few weeks earlier, a United States government agency had announced the results of its regulatory review of the bank and exposed a shocking practice common in the retail division, in which aggressive community bankers had created more than a million fraudulent accounts and credit card applications on behalf of u...Starting at €8.20
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Don't Be a Cat: Putting on Your Best Virtual Face
West, June A.; Gibbs, SheaTechnical Note DARDEN-BC-0280-EKnowledge and CommunicationThe COVID-19 pandemic forced many people out of the office and into work-from-home setups. Use of video conferencing platforms, especially Zoom, skyrocketed during 2020 as meetings, presentations, and interviews started having to take place online. Virtual presence has become critical to professional success, but all too many people have made errors ranging from the silly to the disastrous in trying to adjust to virtual work. This technical note...Starting at €8.20
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Managing Teams from a Distance: Making the Most of Virtual Meetings
West, June A.Technical Note DARDEN-BC-0255-EKnowledge and CommunicationThis technical note is a meta-analysis of some of the issues involving the management of virtual teams. Managing people who are geographically dispersed across time, space, and organizational boundaries requires team leaders who are able to communicate effectively and navigate interpersonal relationships. This requires an understanding of team dynamics, how to create a virtual team culture, and what works best when managing from a distance. The...Starting at €8.20
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Interexchange - Communicating Across Functional Boundaries
West, June A.; Wieme, Kelly M.; Yemen, GerryCase DARDEN-BC-0138-EKnowledge and CommunicationKatherine Mason is a program officer at InterExchange, a firm that administers academic-exchange programs with the former Soviet Union. After returning from an extended period of time in three of the former Soviet republics, Mason discovers that the finance department has instituted new reimbursement policies. She must decide how to interpret and react to the memos concerning expense-report reimbursement. The twist in the case is that because of ...Starting at €8.20
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Teams: Harnessing the Driving Force for School Turnaround
West, June A.; Tucker, Pamela D.Technical Note DARDEN-BC-0214-EKnowledge and CommunicationUsing quality circles and teams is fairly new to education - and is constrained by how schools are organized and a past emphasis on teacher autonomy. Can school leaders borrow from the business practice of using teams to promote student learning in their schools? This note discusses the information gleaned from participants in the Turnaround Specialist Program that is part of a Darden partnership with the Curry School of Education. The principal...Starting at €8.20