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Caja Navarra: rentabilidad de cliente... para el cliente
Davila, Antonio; Aranda, C.; Arellano, J.Case C-747Accounting and ControlEste caso se puede emplear para enseñar sobre el análisis de rentabilidad del cliente en una empresa de servicios (banco). Describe la decisión de un banco (CAN) de divulgar la rentabilidad de cliente a cada uno de sus clientes además de cómo se realiza la estimación de dicha rentabilidad y los enfoques alternativos a esa valoración, así como la estrategia que condujo a la caja a tomar la decisión de informar a los clientes sobre cuánto ganaba co...Starting at €8.20
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Caja Navarra: Reporting Customer Profitability... to Customers
Davila, Antonio; Aranda, C.; Arellano, J.Case C-747-EAccounting and ControlThe case can be used to teach customer profitability analysis in a service firm (bank). The case describes the decision of a bank (CAN) to disclose customer profitability to its customers. It describes how customer profitability is estimated and alternatives to this approach to estimating it. It also describes the bank's strategy that led to its decision to report to customers how much the bank makes on each one of them.Starting at €8.20
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Canal Satélite Digital (C)
Comín, Marta; Valor Sabatier, JosepCase M-1220MarketingEn noviembre de 2008, la plataforma de TV vía satélite de pago Digital Plus continuaba a la venta. Pero varios factores reducían el valor de Digital Plus, entre ellos la pérdida de abonados, el excesivo endeudamiento y, sobre todo, la guerra del fútbol.Starting at €5.74
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Canal Satélite Digital (C)
Comín, Marta; Valor Sabatier, JosepCase M-1220-EMarketingIn November 2008 the satellite pay-TV station Digital Plus was still for sale. However various factors were lowering its value, among them the loss of subscribers, excessive debt and above all, the football war.Starting at €5.74
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Tramsa Mobility on the Ropes: Dealing with a Cyberattack (C)
Valor Sabatier, Josep; Zamora, Javier; Jesus Pérez Balaguer; Sastre Boquet, IsaacCase SI-210-EInformation Technologies, Leadership and People ManagementIn summer 2020, Tramsa Mobility, a Spanish transportation carrier that operated several concession contracts from the administration, was victim of a ransomware attack that seriously threatened the ability of the company to operate the thousands of buses that gave service to some of the largest cities in the country. The case, broken up in three different parts, describes how the company dealt with the crisis, with new challenges and difficultie...Starting at €5.74
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Tramsa Mobility en dificultades: enfrentándose a un ciberataque (C)
Valor Sabatier, Josep; Zamora, Javier; Jesus Pérez Balaguer; Sastre Boquet, IsaacCase SI-210Information Technologies, Leadership and People ManagementEn verano de 2020, Tramsa Mobility, un transportista español que operaba varias concesiones de las administraciones públicas, fue víctima de un ataque de ransomware que amenazó seriamente la capacidad de la empresa para operar los miles de autobuses que daban servicio a algunas de las ciudades más grandes del país. El caso está dividido en tres subcasos, y describe cómo la empresa enfrentó la crisis, mostrando desafíos y dificultades distintas en...Starting at €5.74
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Palau de la Musica Catalana: Gestión, control y la fragilidad de la cultura
Alegre, Inés; Davila, AntonioCase C-751Accounting and ControlEl caso describe los hechos que llevaron a la renovación de la cúpula directiva del Palau de la Música Catalana. El caso trata temas que van desde control interno, gobierno corporativo, entidades sin ánimo de lucro y gestión dentro de la sociedad como una fuente de recursos para la organización.Starting at €8.20
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Tramsa Mobility on the Ropes: Dealing with a Cyberattack (C) (Portuguese Version, Brazil)
Valor Sabatier, Josep; Zamora, Javier; Jesus Pérez Balaguer; Sastre Boquet, IsaacCase SI-210-PBInformation Technologies, Leadership and People ManagementIn summer 2020, Tramsa Mobility, a Spanish transportation carrier that operated several concession contracts from the administration, was victim of a ransomware attack that seriously threatened the ability of the company to operate the thousands of buses that gave service to some of the largest cities in the country. The case, broken up in three different parts, describes how the company dealt with the crisis, with new challenges and difficultie...Starting at €5.74
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Palau de la Música Catalana: Management, Control and Fragility of Culture
Alegre, Inés; Davila, AntonioCase C-751-EAccounting and ControlThe case describes the events that led to a leadership renewal in the Palau de la Música Catalana. It deals with issues ranging from internal control, corporate governance, non-profit groups and management in the organization, as a resource for the institution.Starting at €8.20
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Helados Sovrana
Davila, Antonio; Rodríguez, MiguelCase C-690Accounting and ControlConsuelo, directora genral de Helados Sovrana en Quito, Ecuador, ha recibido dos informes sobre los resultados de su empresa en 1996. Uno de ellos, el contable, da pérdidas, mientras que el segundo, basado en la información de costes, da beneficios. Consuelo se pregunta cual de los dos es correcto y si hay problemas con su información de costes.Starting at €8.20