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The Art of Commerce
Harvard Business ReviewArticle HBS-F1403Z-EAn elaborately engraved Spanish stock certificate issued in 1758 could almost be a template for modern stock certificates. Here's the story that its iconography reveals about the royal trading company it came from. Due to the highly graphical nature of the Vision Statement, we offer this reprint in color, PDF format only. We recommend printing it out in color to maximize its effectiveness.Starting at €8.20
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Recruiting
Cappelli, Peter; Harvard Business Review; Holmes, Dane E.Article HBS-R1903B-ELeadership and People ManagementBusinesses have never done as much hiring as they do today and never done a worse job of it, says Peter Cappelli of Wharton in "Your Approach to Hiring Is All Wrong." Much of the process is outsourced to companies such as Randstad, Manpower, and Adecco, which in turn use subcontractors to scour LinkedIn and social media for potential candidates. When applications come--always electronically--software sifts through them for keywords that hiring ma...Starting at €8.20
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A Novel Way to Boost Client Satisfaction
Harvard Business ReviewArticle HBS-F1902A-EService and Operations ManagementResearchers have learned to mine a unique set of data that serves as a slow-motion replay of how an organization and its people function: the company's e-mail. Although e-mail analysis has largely focused on internal communications, a new study uses it to examine how employees interact with clients. Researchers studied the e-mail behaviors of teams working with key client accounts at a global professional services firm. Each month during the stud...Starting at €8.20
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Exercising Authority: The Interpersonal Challenges Facing New Managers
Hill, Linda A.Book Chapter HBS-5592BC-EManaging people is a delicate art. When star performers are promoted to management roles, few are prepared for the interpersonal challenges of the job. Effectively exercising their newly-acquired authority means learning how to establish credibility, build commitment among subordinates, and lead the group. Author Linda A. Hill followed nineteen new managers through their first year, gathering data about the managerial transition. This chapter joi...Starting at €8.20
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Managing Subordinates' Performance: The Interpersonal Challenges Facing New Managers
Hill, Linda A.Book Chapter HBS-5593BC-EManaging people is a delicate art, and the skills necessary to manage subordinates' performance don't come easily to new managers. There are many interpersonal challenges that you'll need to be prepared to deal with in your new role. For instance: How do you manage a subordinate who has more experience than you do? How should you approach rewards and discipline? How do you manage someone whose performance is sub-par? How can you delegate effectiv...Starting at €8.20
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A Manager's Guide to Augmented Reality
Porter, Michael E.; Heppelmann, James; Harvard Business Review; Jouret, Guido; Morse, GardinerArticle HBS-R1706B-EInformation TechnologiesWhile the physical world is 3-D, most data is trapped on 2-D pages and screens. This gulf between the real and digital worlds limits our ability to exploit the volumes of information available to us. Augmented reality, a set of technologies that superimposes digital data and images on physical objects, is closing this gap. By putting information directly into the context in which we'll apply it, AR increases our ability to absorb and act on it. A...Starting at €8.20
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Should You Listen to the Customer, Teaching Note
Harvard Business ReviewTeaching Note HBS-HTN001-EMarketingTeaching Note for Products R1209X, R1209Z, and R1209L.Starting at €0.00
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Should You Listen to the Customer, Debrief Slides
Harvard Business ReviewCase HBS-HPT001-EMarketingSlide Supplement for Product Number: R1209X, R1209Z, and R1209LStarting at €8.20
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Why You Should Rotate Office Seating Assignments
Harvard Business ReviewArticle HBS-F1802A-EDesign firms have long claimed that workspace reorganizations promote collaboration and creativity, and research studies back up those claims. But the financial return has been hard to prove--until now. Research at a South Korean e-commerce firm finds that relocating "merchandisers"--employees who source product deals--near employees they hadn't previously had much contact with boosted creativity among those with high deal-sourcing ability and si...Starting at €8.20
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Philipp Justus at eBay Germany (C)
Hill, Linda A.; Stecker, Emily A.Case HBS-409029-ELeadership and People ManagementThis case traces the development of eBay Germany, eBay Inc., and the career of eBay Germany's first country manager, Philipp Justus. The case covers from 2000 through the fall of 2007. This case details how eBay Germany, once a small start-up, became one of eBay's most successful locations. The case reveals how Justus added seasoned leaders and structure to the group, while allowing for improvisation. The case also traces Justus's career, as he m...Starting at €5.74