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Unlock the Mysteries of Your Customer Relationships
Avery, Jill; Fournier, Susan; Wittenbraker, JohnArticle HBS-R1407E-EMarketingDespite the $11 billion spent on CRM software annually, many consumer companies don't understand customer relationships at all. They aren't aware of the variety of relationship types and don't understand what kind their customers want. Through research in a wide variety of consumer industries, the authors have identified 29 types of relationships. For example, some customers want to be "best friends" with a brand; others are looking for a passion...Starting at €8.20
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Nanda Home: Preparing for Life after Clocky, Teaching Note
Ofek, Elie; Avery, JillTeaching Note HBS-512098-EMarketingTeaching Note for 511134.Starting at €0.00
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Accor: Strengthening the Brand with Digital Marketing, Teaching Note
Avery, Jill; Dev, Chekitan S.; O'Connor, PeterTeaching Note HBS-316103-EMarketingTeaching Note for Accor: Strengthening the Brand with Digital Marketing, case 315138.Starting at €0.00
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Kraft Heinz: The $8 Billion Brand Write-Down, Teaching Note
Avery, JillTeaching Note HBS-520114-EMarketingTeaching note for case 519076.Starting at €0.00
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Predicting Consumer Tastes with Big Data at Gap (Spanish version)
Israeli, Ayelet; Avery, JillCase HBS-518S30MarketingThe Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). Teach this case online with new suggestions added to the Teaching Note. CEO Art Peck was eliminating his creative directors for The Gap, Old Navy, and Banana Republic brands and promoting a collective creative ecosystem fueled by the input of big data. Rather than relying on artistic vision, Peck want...Starting at €8.20
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UnME Jeans: Creando marca en la WEB 2.0
Steenburgh, Thomas; Avery, JillCase HBS-511S09MarketingEste caso se introduce Web 2.0 de redes sociales en mundos virtuales, sitios de redes sociales y sitios para compartir vídeos, y anima a los estudiantes emergentes para explorar las oportunidades y riesgos que presentan para las marcas. El caso permite a los estudiantes a lidiar con las decisiones estratégicas y tácticas que acompañan a la estrategia de comunicaciones de marketing y combinar información sobre el comportamiento del consumidor con ...Starting at €8.20