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Catering Alhambra
Garrido Martínez, EnriqueCase IIST-PI-181Service and Operations ManagementAlfredo Comas, Director General del Catering Alhambra no está siendo capaz de controlar el servicio al cliente, la calidad de su producto ni los costes y no sabe por qué. Siente que la empresa se le va de las manos, aun cuando tiene unas buenas instalaciones, unos clientes estables y acaba de lanzar una línea de negocio que ha tenido muy buena aceptación por parte de los clientes. Ante la situación, pide ayuda a uno de sus profesores (David) para...Starting at €8.20
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Catering Alhambra. Nota del Instructor
Garrido Martínez, EnriqueTeaching Note IIST-PITN-181Service and Operations ManagementAlfredo Comas, Director General del Catering Alhambra no está siendo capaz de controlar el servicio al cliente, la calidad de su producto ni los costes y no sabe por qué. Siente que la empresa se le va de las manos, aun cuando tiene unas buenas instalaciones, unos clientes estables y acaba de lanzar una línea de negocio que ha tenido muy buena aceptación por parte de los clientes. Ante la situación, pide ayuda a uno de sus profesores (David) para...Starting at €0.00
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Schroder Family (A): Personal Wealth, Family, and Estates
Parker, G; Rappaport, A,, Foroughi, JCase SGSB-F306A-ECorporate Governance, FinancePaul Schroder had recently celebrated his sixty-eighth birthday and was beginning to feel his age. While he recognized that there were many good years ahead, he also realized that it was not too early to begin to think seriously about his retirement and his estate. For years, he had been encouraged to make a careful estate plan, but he always put it off, thinking that he would take care of it at a later time. Now was that later time. This case d...Starting at €8.20
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Schroder Family (B): Investment Strategy ad Asset Allocation
Parker, G; Rappaport, A,, Foroughi, JCase SGSB-F306B-ECorporate Governance, FinanceHaving identified his “needs and dreams,” Paul Schroder had to figure out what to do next. Putting emotions aside, he needed to identify the best options to come up with the required amounts of liquidity at the right times. As Schroder thought through the issues, he viewed his company, Travel Imagination, as the key to his goals. He could continue to manage and own the business, but he was concerned about this asset’s concentration and unpredic...Starting at €5.74
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Astilleros unidos: la construccion naval - Nota del instructor
Garrido Martínez, EnriqueTeaching Note IIST-PINT-114Service and Operations ManagementNota del instructor del caso IIST-106Starting at €0.00
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Precocinados Doña Carmen - Nota del instructor
Garrido Martínez, Enrique; Gómez Del Sol, RaimundoTeaching Note IIST-PINT-115StrategyNota del instructor del caso IIST-0104Starting at €0.00
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Martínez Loriente. La Cadena agroalimentaria sostenible - Nota del Instructor
Garrido Martínez, Enrique; Quirós García, CristinaTeaching Note IIST-PINT-165Service and Operations Management, StrategyNota para el profesor del caso PI-165Starting at €0.00
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Operations strategy: a practical view
Garrido Martínez, EnriqueTechnical Note IIST-PIN-24-E-EStrategyThis note extracts the essence of the operations strategy concept, making it easy to understand for inexperienced people or those with little knowledge (although they need to have business experience). Knowledge is provided with a high sense of practicality.Starting at €8.20
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Zara and its family
Garrido Martínez, Enrique; Lora Martin Mª IsabelCase IIST-PI-159-E-EService and Operations ManagementIn 2015 Inditex was among the highest growing firms worldwide. According to incumbent Chairman, Pablo Isla, its international presence and its business model were key to the group's sustained growth in sales. Isla stated that the ceiling was still far. The case describes its business model and its operations, and lays out the company's future challenges.Starting at €8.20
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La Filosofia Lean
Garrido Martínez, Enrique; Sanz Marcos, P.Technical Note IIST-PIN-23Service and Operations ManagementEsta nota es una introducción al Lean para lectores no expertos en esta filosofía. Se hace una introducción histórica y se explican los conceptos de valor y desperdicio. Se habla de las fases que requiere su implantación y de las herramientas que son necesarias para mantenerla en marcha. Por último, se describen los cinco principios básicos de la filosofía Lean y se repasan otros conceptos que le sirven de apoyo.Starting at €8.20