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Networks: E-mail. Voice messaging and videoconferencing
Andreu i Civit, Rafael; Rastad Ø.Technical Note SIN-21-EKnowledge and CommunicationThe note describes «the state of the art» in products for electronic mail, voice mailing and video conferencing; the current and future uses of such products as well as their potential impact on management systems, tasks and procedures within companies giving specific examples. It includes exhibits on the Internet, on the sources of information available there and on the European telecommunications industry.Starting at €8.20
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Tecnologías de la información e innovación de procesos
Andreu i Civit, Rafael; Ricart, Joan Enric; Valor Sabatier, JosepTechnical Note SIN-17Knowledge and CommunicationEsta nota técnica cubre los conceptos básicos de la innovación de procesos. Se describen las ideas básicas y las etapas de cualquier proyecto de innovación de procesos.Starting at €8.20
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Escuelas Garbí Pere Vergés: Una ciudad ideal y sus habitantes
Andreu, Iago; Segarra, José Antonio; Andreu i Civit, RafaelCase M-1316Marketing"Ciencia, ética y estética son los pilares de nuestro proyecto educativo con el acento puesto en los tres verbos que definen nuestra pedagogía: pensar, sentir y querer. Nuestras escuelas, fieles al modelo educativo fundacional de Pere Vergés siguen comprometidas en la tarea de formar ciudadanos libres, responsables, competentes y solidarios. En ello nos va la vida", Olga Serra, directora general de la Fundación Escuelas Garbí Pere Vergés, reflexi...Starting at €8.20
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Knowledge Management at Cap Gemini Ernst & Young
Lara E.; Andreu i Civit, Rafael; Sieber, SandraCase SI-147-EKnowledge and CommunicationCap Gemini (CG) purchased the consulting unit of Ernst & Young (E&Y) on May 2000 to complete geographical presence, since CG was mainly European and E&Y was well located in the American market. The resulting firm, renamed Cap Gemini Ernst & Young (CGE&Y), was heavily based on knowledge not only to run the business but also to successfully complete the integration process. The knowledge management (KM) model and experiences each firm followed befo...Starting at €8.20
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La Administración del Conocimiento en Cap Gemini Ernst & Young
Lara E.; Andreu i Civit, Rafael; Sieber, SandraCase SI-147Knowledge and CommunicationEn mayo del año 2000, Cap Gemini (CG) adquirió la unidad consultora de Ernst & Young (E&Y) para completar su presencia geográfica, ya que CG se localizaba básicamente en Europa y E&Y estaba bien situada en el mercado norteamericano. Como resultado surgió la nueva firma Cap Germini Ernst & Young (CGE & Y), la cual se basaba en el conocimiento, no sólo de llevar las riendas del negocio, sino de computar de forma exitosa la integración del proceso. ...Starting at €8.20
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El riesgo (A)
Andreu i Civit, Rafael; Grau E.; Llevat J.Case SI-83Knowledge and CommunicationEl Riesgo es una compañía de seguros que se plantea firmar un contrato de «outsourcing» global de SI por un importe de cientos de millones de pesetas y de varios años de duración. Para hacer efectivo el contrato es preciso instalar los sistemas informáticos de la compañía en los ordenadores de la empresa subcontratista. Algunos de estos sistemas no son propiedad de El Riesgo, sino de una empresa tercera, con quien tiene a su vez contratos específ...Starting at €8.20
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La gestión del conocimiento de Siemens España
Grau, Amèrica; Lara E.; Andreu i Civit, Rafael; Sieber, SandraCase SI-145Knowledge and CommunicationEste caso describe las iniciativas de gestión de conocimiento en Siemens España poniendo especial énfasis en la construcción de comunidades de práctica. El caso también estudia cómo este enfoque encaja con la estrategia global de Siemens, con su compromiso de conocimiento compartido e innovación continua. Este caso ganó el premio "2005 ECCH/Business Week European Case Awards" en la categoría de "Conocimiento, Información y Gestión de sistemas de...Starting at €8.20
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Financial Services at Falabella (B)
Foley, C. Fritz; Hurtado, Agustin M.Case HBS-217017-EFinanceSupplements the (A) case and provides an update describing choices Falabella made. In 2010, the board and senior management team of Falabella, a leading retailer with operations throughout Latin America, faced choices about what to do with its financial services division. More than 4.5 million customers had CMR credit cards that could be used in Falabella stores, and Banco Falabella competed with other banks by offering personal banking services...Starting at €5.74
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Financial Services at Falabella (A)
Foley, C. Fritz; Hurtado, Agustin M.Case HBS-217016-EFinanceIn 2010, the board and senior management team of Falabella, a leading retailer with operations throughout Latin America, faced choices about what to do with its financial services division. More than 4.5 million customers had CMR credit cards that could be used in Falabella stores, and Banco Falabella competed with other banks by offering personal banking services. The case covers many of the key questions the leaders of the firm faced, including...Starting at €8.20
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IESE ON. Lead yourself to lead
Ginebra, Gabriel; Reiche, Sebastian; Neeley, Tsedal; Rosanas, Josep Maria; Andreu i Civit, Rafael; Evangelia Demerouti; Clark, Dorie; IESE InsightDossier DOS-43-ELeadership and People ManagementWhat does it mean to be a good leader? Why should you want to be one, and what point are you at in your journey? Where, ultimately, do you want to go?
Leadership isn't a clearly marked path. It begins with you, with your knowledge of yourself and your ability to reflect on the world around you.
With this collection of articles, we provide the information you need to understand the kind of leader you are today, and the one you co...Starting at €15.00