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Boost Your Employee OQ: Employee Ownership Leads to Increased Customer Satisfaction and Profitable Growth
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3829BC-EService and Operations ManagementBeyond satisfaction, loyalty, and commitment, employee owners experience real pleasure in their ability to deliver value to customers. They offer suggestions for improving the business and making it a better place to work, and they identify and recruit other high-potential employees. This chapter discusses the ways you can foster value and a sense of ownership for employees. This chapter is excerpted from "The Ownership Quotient: Putting the Ser...Starting at €8.20
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Exit Strategy (B)
Rose, Clayton; Lelchuk, JustineCase HBS-311076-ECase Supplement for 311075.Starting at €5.74
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Exit Strategy (C)
Rose, Clayton; Lelchuk, JustineCase HBS-311077-ESupplements the (B) case.Starting at €5.74
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How Much (B)
Rose, ClaytonCase HBS-313005-EThe leader of a small business team must deal with an employee who is unwilling to reveal to him the profitability of a transaction for the firm and client.Starting at €5.74
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How Much (C)
Rose, ClaytonCase HBS-313006-EThe leader of a small business team must deal with an employee who is unwilling to reveal to him the profitability of a transaction for the firm and client.Starting at €5.74
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How Much (A)
Rose, ClaytonCase HBS-313004-EThe leader of a small business team must deal with an employee who is unwilling to reveal to him the profitability of a transaction for the firm and client.Starting at €8.20
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Shut It Down
Rose, ClaytonCase HBS-313001-EMeredith, the head of a major division of a financial firm, must confront an unexpected response and challenge from a senior colleague when she proposes shutting down an underperforming unit.Starting at €8.20
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Exit Strategy (A)
Rose, Clayton; Lelchuk, JustineCase HBS-311075-EJeff Brown wondered whether now was the right time to call his boss, and friend, Bernard Tubiana. Brown was a rising star at Deloitte Consulting and three weeks into an important project for Aflac. He was about to receive an offer from Aflac's major competitor, Colonial Life, to become its Chief Marketing Officer.Starting at €8.20
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Investor "Short-Termism": Really A Shackle
Rose, Clayton; Henderson, Rebecca M.Case HBS-315084-EStarting at €8.20